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Analytics Manager

  • Data & Analytics
  • Full time
  • R-374464

About this role:

Wells Fargo is seeking an Analytics Manager in the Customer Remediation Verification (CRV) team.

In this role, you will:

  • Manage and develop a team of individual contributors in planning, coordinating, and executing data research projects or results oriented intelligence that supports line of business or companywide business objectives
  • Identify and recommend strategies for developing and utilizing technical or analytic resources to enable initiatives that predict, improve, support, and measure business success
  • Interpret and develop strategies that maximize profits or asset growth and minimize credit losses, operating losses and other risk exposures
  • Ensure adherence to data management and data governance regulations, and policies and compliance requirements
  • Collaborate and consult with peers, colleagues and multiple level managers to ensure effective consultation and recommendations based on data analysis
  • Provide leadership to the department in the identification and development of innovative research concepts and designs
  • Work with clients to define issues and information needs and translate them into specific data and technical requirements to support business initiatives and projects
  • Manage allocation of people and financial resources
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of leadership experience

Desired Qualifications:

  • Overall 14+ years of experience with around 8+ years in similar analytics roles
  • Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis.
  • 5+ years of experience using SQL within a variety of database sources such as SAS, Oracle, Teradata, etc.
  • 5+ years of relevant work experience with SAS 
  • Knowledge of Banking and financial in Consumer lending (Home, Auto, PVSI, Non-Lending, Small Business and Personal Lines), Deposit Product Group, Card Retails and Merchant Services, investment solution and commercial banking is preferable.
  • Comprehensive understanding of operational risk management in the financial services or other highly regulated industries.
  • Strong analytical skills with high attention to detail and accuracy.
  • Excellent verbal, written, interpersonal communication skills and stakeholder management

Job Expectations:

  • Leads moderate to high risk or complexity review activity engagements.
  • Performs moderate to high-risk quality reviews.
  • Develops, maintains and executes the Annual Plan.
  • Ensures plan includes targeted reviews based on risk and meets internal past due benchmarks.
  • Escalates any critical or high-risk issues to appropriate leadership.
  • Identifies potential corrective actions, and follows through on reporting, escalation, and resolution.
  • Ensures issues are identified and documented.
  • Provides thoughtful independent credible challenge to lines of business, across risk programs and the enterprise.
  • Assesses, documents, and communicates emerging risks, themes and identified issues to leadership and risk partners in a timely manner.
  • Provides status updates to key stakeholders on programs and specific reviews where warranted.
  • Leads implementation of complex and strategic initiatives with moderate risk and complexity.
  • Manages communication and collaboration with business heads, Legal, Audit, and regulators on risk related topics.
  • Manages a team of Officers and/or Sr Associates or cross-functional teams in accomplishing goals and priorities 
  • Engage internal partners associated with the Escalations functional area
  • Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
  • Make decisions and resolve issues regarding internal and external client complaints
  • Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
  • Collaborate with Customer Service team and first line supervisors
  • Interact directly with internal and external customers to resolve their inquiries and complaints

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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