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Institutional Investment Operations Associate

  • Operations
  • Full time
  • R-376365

About this role:

Wells Fargo is seeking an Institutional Investment Operations Associate.

In this role, you will:

  • Provide operational and customer support for lifecycle tasks for institutional trades
  • Assist with client account onboarding, input and monitoring of cash payments, customer service, funding operations, custodial operations, securities settlement services, asset servicing structured loan operations, general ledger reconciliation and work to resolve confirmation and ISDA related issues
  • Assist in gathering data to support resolution of issues
  • Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

  • 6+ months of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

Team member is responsible to follow up with and ensuring that the client has fully executed their trade agreement document and ensure transaction information is correct and complete for OTC Rates, Credits, Equity, FX and Commodities trades. All Client queries are resolved within timeline. Act as point of contact between front office, legal and internal stake holders to resolve the disputes on timely manner.    

  • Ensure the process of drafting, reviewing Confirmations and matching are completed on timely basis 
  • Escalate in a timely manner within the Operations group and Middle Office to ensure prompt resolution of exceptions/disputes
  • Ensure all client queries/disputes are solved within the timelines  
  • Understands needs and sensitivities of internal and external clients and proactively ensuring these are met
  • Displays sound working knowledge around derivatives products, terminologies and trade life cycle
  • Acquainted with ISDA standards & definitions
  • Ensure all high-risk items are flagged off to the management on timely basis and the escalation matrix is followed
  • Involve in the various system implementation UAT testing
  • Builds relationship with businesses and counterparties to ensure effective escalation and timely resolutions
  • Partner with Technology to identify/ resolve system issues, and implements system enhancements to increase efficiency
  • Swiftly Identifies potential risks in operational processes; develops and implements controls to mitigate related risk
  • Displays strong analytical skills to improve workflow to increase operational efficiency
  • Take complete responsibility of monitoring daily functions of Derivatives Confirmation Inbound process for the location
  • Organizes the work of the team, assigns task, sets short-term priorities, monitors all activities and ensure timely and accurate completion of the work
  • Periodically reviews the procedure documents ad check list
  • Ability to train and mentor new hires
  • MBA or an advanced degree (or equivalent exp.)
  • 5 to 7 years of experience in OTC Derivative Confirmation
  • Strong interpersonal and influencing skills, with the ability to build strong partnership with business stakeholders and other support functions
  • Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments
  • Experience of working across one or more geographic territories or regions.
  • Must be a good team player with a high degree of flexibility, prepared to work in a deadline-driven and fast-paced environment
  • Experience of working with senior leaders cutting across Technology, Operations and Strategy functions is an added advantage
  • Understands Derivatives trade life cycle and associated functions
  • Good understanding on Calypso, Endur, Pega and other industry standard applications
  • ISDA definitions
  • Excellent internal/external client handling skills


Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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