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Technology Business Systems Associate

  • Technology & Data
  • Full time
  • R-376466

About this role:

Wells Fargo is seeking a Technology Business Systems Associate

In this role, you will:

  • Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements
  • Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables
  • Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems
  • Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations
  • Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements
  • Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database

Required Qualifications:

  • 6+ months of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Production support
  • Support the following activities for ACH Mainframe, Global Payment System, CEO Payments, and iNet distributed applications
  • Investigation of complex technical production issues
  • Research and remediation of moderate to complex ACH requests
  • Ad hoc data requests
  • Building and maintaining reporting and dashboards in Tableau
  • Write test scripts and test ACH System code prior to it going into production
  • Act as Subject Matter expert on conference calls with internal partners
  • Identify and submit recommendations for ACH System improvements
  • Service Now request fulfillment
  • Inquiries received via ACH Operations, Systems, Product, or other channels
  • Point of escalation for ACH
  • Lead production issues and determine use of MIM
  • Liaison with systems and developers for research, testing, or issue resolution
  • Log production issues for reporting
  • Communication of issues: On-going, resolution, and root cause
  • Direct customer support on customer specific needs
  • Augment production staff in BCP situations
  • Production defect oversight
  • Data and impact lists for production impacts
  • 24/7 On-call support
  • Project support
  • ACH processing and operational SME
  • Assist with development of User Stories and test scripts
  • User Testing
  • Post production validation and monitoring
  • Data gathering and analysis
  • Determine population and provide contacts for Communication of functional product changes or production incidents
  • Business Continuity
  • Complete required annual BCP training
  • Complete required testing, documentation, and approvals per enterprise BCP guidelines
  • Collaborate with IT and businesses on recovery planning
  • Business support for infrastructure changes
  • Network connection changes
  • Major Systems upgrades

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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