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Associate Operations Processor

  • Operations
  • Full time
  • R-381194

About this role:

Wells Fargo is seeking a Associate Operations Processor

In this role, you will:

  • Perform general clerical operations tasks that are routine in nature

  • Receive, log, batch, and distribute work

  • File, photocopy, and answer phones

  • Prepare and distribute incoming and outgoing mail

  • Regularly receive direction from supervisor and escalate questions and issues to more experienced roles

  • Work under close supervision following established procedures

  • The team member will be responsible for research, investigation and analyzing routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & Intermediary banks.
    Investigation types ranges from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another. Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv. 1090. Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc…; Correction and creation of different SWIFT/CHIPS/FedWire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all form part of the day to day activities of the Team member.

When more complex problems/inquiries are received, this will be referred to the more senior Team member as per the guidelines and escalation procedures of the business.

Required Qualifications:

  • 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • • Bachelor's degree holder, preferable business course
    • Fresh Graduates and/or 0 to 2 years experience in banking operations
    • Experience in banking operations or any of the following:  payments/settlements/fund transfers, Trade & Securities, Custody related to banking products
    • Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
    • Good in both verbal and written communication skills
    • Good investigation and problem solving skills
    • Organizational and detail oriented skills
    • Sound risk management mindset and good understanding of compliance - AML/OFAC
    • Ability to handle high volume and short SLA or turn around time
    • Ability to work in changing and fast paced work environment
    • Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi task
    • Able to perform shift work (incl. Night Shifts)
    • Fresh graduates are welcome to apply


Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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