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Senior Operations Processor

  • Operations
  • Full time
  • R-383146
  • Primary Responsibilities:

  • Review legal contract and input customer and deal information into system.
  • Collect, scan and upload invoices to System. Ensure invoice image quality and quantity accurate.
  • Reconciliation of invoices and store paper files safe and in order.
  • Prepare and process all simple to complex incoming invoices into the system which includes verifying customer numbers and information
  • Reconcile, research, and process all credit memos into the system.
  • Contact customers, dealers, manufacturers and distributors on problem invoices or payment which require further data in order to process
  • Validate and verify funding information for purchased invoices and Cash applicaiton details. Make any necessary adjustments for finance charges, offsets, or credit memos
  • Receive incoming phone calls from customers seeking additional information on data processes, or providing status updates relating to funding, billing and cash application.
  • Monitor all exceptions until resolved or completed within an established timeframe
  • Interface and communicate with business managers and Customer Service personnel to resolve exception approvals, invoice problems, credit memo issues, and other matters
  • Other than above, might need work in Participant deal team or Cash desk team to do Deal setup, Settlement, making payment or to do Funds forecast.
  • Support Team Lead on more complicated cases, QA/Analysis work and projects.
  • Back-up Team Lead role when in need.
  • Qualifications Required:

  • Bachelor’s degree plus 4+ years’ experience working with accounts receivable and/or accounts payable or in a customer service position
  • Strong attention to detail
  • Strong communication skills
  • Analytical thinking and problem resolution skills
  • Proficiency with Microsoft Office applications including Excel
  • Fluent in English and Mandarin. Both in verbal and writing.
  • Desired Characteristics:

  • Living/working in a pan-Asia or Global role, additional Asia language ability

Posting End Date: 

18 Aug 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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