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Lead Control Management Officer - RCSA QA

  • Governance & Controls
  • Full time
  • R-383182

About this role:

Wells Fargo is seeking a Lead Control Management Officer.

In this role, you will:

  • Lead complex initiatives designed to mitigate current and emerging risks with broad impact
  • Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
  • Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
  • Develop and implement risk monitoring and risk reporting processes and controls
  • Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
  • Lead Control Management project or virtual teams

Required Qualifications:

  • 12+ years of experience in risk management technology / engineering or 5+ years of financial services industry experience, of which 7+ years must include direct experience in risk management technology / engineering in a regulatory environment
  • Lead Control Management Officer as part of Central RCSA Quality Assurance team. This role is responsible to work within a global environment while partnering with relevant business group to develop and maintain a strong control environment leading to the early identification and sustainable mitigation of operational risk. Responsible for Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, Control Governance & Reporting, and Control Programs.
  • The Control Lead Officer is tasked with providing reporting, analytics and program support within the Chief Control Executive Risk and Control Self-Assessment (RCSA) team to ensure effective frameworks are established as well as to ensure that significant and emerging risks are captured properly as they arise.
  • This position sits within the Strategy, Planning and Governance organization and will support reporting, analytics and analytic and program support activities aligned with the enterprise RCSA program and in coordination with Enterprise Risk Identification and Assessment (ERIA), Operational Risk Events (ORE), Internal Control Program (ICP), Foundational Risk Components (FRC), front-line monitoring and Evidence Based Control Evaluation (EBCE) program areas as required to drive the implementation.
  • This role will partner with executive management to define and deliver reporting and analytic initiatives and programs across RCSA and will build relationships with a wide variety of senior leaders and enterprise partners across all business groups and enterprise functions (BG/EF).

Desired Qualifications

  • Enable timely and quality output from RCSA workshops prior to affirmation by validating the feedback from Inline QC, R&CB teams.
  • Act as a tollgate in enabling complete remediation of all feedback by the BG/ EF as received from QC, RCB and Compliance QA teams.
  • Enable central management/ maintenance of Minimum Required Questionnaire across QC and QA teams.
  • Enable in identifying requirements to potentially automate reporting requirements, tooling requirements (ServiceNow) to support smooth operations of quality reviews.
  • Liaison with BG/ EF RAU owners, Front Line and Second Line teams to support in execution of workshop and Affirmation
  • Participate in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area
  • Provide risk management consulting to support the business in designing and implementing risk mitigation strategies, business processes, and business controls
  • Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk mitigation strategies
  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
  • Provide guidance to business groups on the development, implementation, and monitoring of business specific programs to identify, assess, and mitigate risk
  • Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations
  • Strong understanding of RCSA methodology, QC/QA, and reporting 
  • Clear understanding of risk framework, corporate/business policies, and programs to translate into platforms. 
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders as well as across various levels within the organization. 
  • Self-starter, with a focus on action execution and problem solving 
  • Ability to prioritize and manage competing priorities without loss of quality or execution 
  • Ability to synthesize material from multiple sources to create logically-structured content that clearly communicates the intended topic to a wide range of audiences 
  • Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently when necessary 
  • Demonstrated strength delivering effective solutions from concept to execution

Job Expectations:

  • Aid in the enterprise design, implementation and ongoing management of ServiceNow platform for the RCSA program, in coordination with EBCE, ERIA, ORE, ICP and FRC program areas by providing platform management, development and enhancement across multiple areas 
  • Lead management and development of platform initiatives aligned with the RCSA action plan throughout the full project lifecycle 
  • Monitor RCSA front-line process / procedure implementation execution in platform and escalate platform risks / issues as required 
  • Manage platform documentation and monitoring related to RCSA assessments 
  • Develop reports, presentations and materials for a diverse audience of senior leaders, demonstrating ability to draw insights and conclusions from content originating from multiple sources and of various quality levels 
  • Synthesize platform insights and conclusions into a cohesive story/executive presentation aligned with enterprise objectives
  • Document platform improvement opportunities, reporting use cases and overall lessons learned

Posting End Date: 

15 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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