At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes several teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
About this role:
Wells Fargo is seeking a Lead Business Execution Consultant who will report directly to the Director of Incident Communications. This role will have responsibility for delivering 24/7 Incident Executive Communications. Specifically, the individual in this role will be responsible for the timely creation of communications to Wells Fargo’s Operating Committee, Regulators and Business Resiliency Community during incidents.
Additional responsibilities include
Support operating communication content and channel management activities such as executive level presentations and supporting strategy decks and business routines; i.e. Risk and Regulatory reporting, Monthly Business Reviews, Goal Setting and Accomplishments
Pitching and writing enterprise white papers/ articles to promote EIM’s strategies
Support published content in EIM’s internal and external SharePoint sites
Support Governance routines and manage and maintain risk and control issues or concerns
Required Qualifications:
10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Experience creating, managing and executing communication strategies for C-suite executives
Senior leadership experience collaborating at the executive level
Ability to analyze data and turn into clear, concise, data-driven messaging for incident/crisis communication; technical writing experience a plus.
Ability to quickly establish credibility to build and maintain effective working relationships.
Strong communication skills and ability to articulate complex material to a diverse audience
Prior incident management or crisis management experience
Ability to lead strategic initiatives (including Risk and Control initiatives, and Governance related tasks), collaborating across a large organization and multi-tasking as required.
Experience presenting information in a manner that persuades, educates, and enhances understanding at all levels.
Foundational understanding of Technology, Applications and Infrastructure
Excellent verbal, written, and interpersonal communication skills.
Job expectations:
Flexibility to work in a 24/7 environment when incidents arise (this includes early mornings, late nights and occasionally very long days).
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
