Delivery Coordinator - Commercial Digital Capabilities

About this role:

Wells Fargo is seeking a Delivery Coordinator. A Delivery Coordinator manages deliveries and key activities within a product area. Wells Fargo's Commercial Digital Capabilities, is looking for an individual that will work across multiple product teams, bringing together Product, Design, and Technology teams and develop synergy through requirements, communicate timelines, escalations, and updates to deliver value to Stakeholders. The individual will be able to quickly build relationships and understand impacts, dependencies, and risks to support the multiple product and scrum teams effectively. They display proficiency with the Agile Operating Model and can coach, assist, and support product and scrum teams to mature into self-sustainable product teams.  

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Act as key participant in large-scale planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
• Potentially lead projects, teams or serve as a peer mentor
• Product Lifecycle Management: Coordinate the entire product delivery lifecycle, from development to launch, ensuring all operational processes align with business goals and customer needs.
• Product Management: Demonstrate understanding of product/platform focus area, key initiatives, and capabilities to provide necessary support.
• Process Optimization: Continuously analyze and improve product processes to drive efficiency, reduce operational bottlenecks, and enhance area performance.
• Cross-Functional Collaboration: Work closely with product managers, engineering, compliance, risk management, and customer service teams to streamline communication, resolve operational issues, and ensure successful product delivery.
• Effective Planning: Facilitate and orchestrate the release train. Ensure alignment, prioritization, and value delivery across teams through annual and quarterly planning. Coordinate program increment (PI) planning and execution, communicate effectively with stakeholders, and escalate impediments appropriately.
• Risk Management: Identify and document key dependencies and gain commitments with supporting teams. Identify risks, define mitigation strategies, and gain alignment with partner teams. Understand testing strategy, manage defects per outlined defect management process for pre and postproduction validation.
• Data Analysis and Reporting: Use data to monitor product performance, identify trends, and provide actionable insights to key stakeholders. Develop KPIs and regular reports to track progress and inform decision-making to support product, platform, and team health.
• Regulatory Compliance: Understand enterprise compliance across products and processes comply with banking regulations, working closely with compliance teams to maintain standards and mitigate risk.
• Issue Resolution: Work with Product Owners for any operational challenges related to product delivery and functionality, ensuring quick resolution and minimal impact on customers.
• Product Readiness: Oversee the implementation of product support processes with readiness teams, ensuring that customer service teams are well-equipped to address customer inquiries and issues. Actively manage release readiness activities, track shifts and impacts and communicate effectively outward.
• Change Management: Manage product changes, updates, and enhancements, ensuring clear communication and seamless integration across all teams. Partner with teams to sync delivery calendars and socialize needs for potential regression testing across other areas. Comply with internal change management processes and track compliance.
• Vendor Management: Collaborate with third-party vendors and partners to ensure their services align with the bank’s product objectives and operational standards.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience: 5+ years of experience in product operations, product management, or a related field, preferably in the banking or financial services industry.
• Education: Bachelor’s degree in business, finance, operations, or a related field. Advanced degree (MBA or equivalent) is a plus.
• Skills:
  • Strong understanding of digital banking products and services.
  • Proven ability to optimize processes and drive operational efficiency with IT partners and key business stake holders.
  • Strong analytical skills with the ability to use data to make informed decisions.
  • Excellent communication and interpersonal skills for cross-functional collaboration.
  • Experience working with regulatory compliance in a financial institution.
  • Problem-solving skills with a proactive and detail-oriented approach.
  • Project management skills with a focus on delivering results.
• Tools: Familiarity with product management and analytics tools, as well as banking software and platforms.
  • 5 years of Confluence and Jira experience 
  • 5 years of Microsoft SharePoint experience 
  • Advanced PowerPoint and Excel skills 
• Basic project management skills
• Excellent verbal and written communication skills 
• Foundational understanding of web technologies  
  • Server topology (Servers, APIs, CDNs, etc.) 
  • Client topology (Browsers, Operating Systems, Devices, cookies, etc.) 
  • Code bases (HTML, CSS, React, etc.) 

Job Expectations:

• Understand and effectively manage product releases and roadmaps to ensure proper prioritization of initiatives, and management of key risks and dependencies 

• Understand ECM policies and procedures to ensure compliance 

• Continually drive efficiencies to improve delivery processes using Jira tools and/or operational efficiencies 

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.