About this role:
Wells Fargo is seeking an Operations Senior Manager - Wire Investigations. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
Manage and develop teams of individual contributors and managers in roles with moderate work complexity and risk in the Operations functional area
Work with more experienced management to develop and execute business strategies
Identify and recommend opportunities for process improvement and risk control development within the operations functional area
Develop and implement business unit strategies
Provide expertise for technical, operational and processing functions related to business unit
Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
Collaborate and influence all levels of professionals including more experienced managers
Lead team to achieve objectives
Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Required Qualifications:
6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
Desired Qualifications:
Bachelor's degree or above, preferable in banking, accounting & finance or other related discipline
Operations experience in Wire Investigations with knowledge of SWIFT, FedWire, CHIPS, PEGA, Intellitacs and other payment platforms
Supervises day to day operations for Wire Payments Investigations and/ or staff supporting international businesses, products, and systems.
Manages the daily operation of Correspondent Banking Investigations team and liaises and develops a strong connection with Wire Payments team and Representative Offices to provide timely response to local and offshore customers and handles difficult cases.
Duties will include Implementing new Operating/ Control policies, legal and regulatory requirement; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.
Reviews data and reports trends to management. The team member will also be responsible for liaising and interacting with international working partners
Sound knowledge of money transfer Investigations function / SWIFT payments is a must
Job Expectations:
Ability to run a mid-sized to large operations teams and collaborate with colleagues across locations
Able to perform night shift work and report on Philippine public holidays; able to work on hybrid arrangement
Posting End Date:
29 Jun 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
