Systems Operations Engineer - Production Support, SSRS, Mulesoft, Autosys, SQL, Unix and Dynamic CRM

About this role:

Wells Fargo is seeking a Systems Operations Engineer. Responsible for managing CRM Applications monitoring and handling the Autosys job runs Must have good background in production support area (L1/L2) and technically excelled in SSRS, Mulesoft, Autosys, SQL, Unix and Dynamic CRM, Informatica

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Working experience on Autosys scheduler, Shell scripting, SSRS, Informatica.
• Working knowledge on SQL querying and analysis.
• Knowledge of troubleshooting tools and techniques related to networks
  and systems i. e. remote access tools, Windows Support tools, connectivity
  tests, etc.
• Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.

Job Expectations:

• Handle the CRM integration jobs monitoring, issue handling requiring SSRS knowledge
• Serve as primary support member for integration jobs (SSIS and Informatica)
• Proactive monitoring of all CRM application job runs (MS Dynamics applications) in production environment along with infrastructure management.
• Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
• Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
• Report production issues/bugs and help in replication of the issues
• Identify gaps in production monitoring and work towards addressing them
• Work to contribute and improve the End User experience.
• Contribute towards application stability, identify incident patterns, report vulnerability in production environment and need to work on patching.
• Participate in BCP/DR, patching and upgrades related to application/database servers
• Train new and existing team member on technical and functional aspects
• Ability to manage incident calls and participate on RCA discussions
• Shift timings: 6:30 AM to 3:30 PM or 1:30 PM to 10:30 PM.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.