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Customer Service Executive

  • Operations
  • Full time
  • R-165792

About this role:

Wells Fargo is seeking a Customer Service Executive...


In this role, you will:

  • Provide vision and set direction for business plan design, development, and management of customer service to achieve long-term strategic objectives that impact companywide and management across functions
  • Collaborate with internal partners to develop highly complex, multi year customer experience strategies
  • Develop and implement strategic solutions to highly complex and potentially companywide trends, issues, and opportunities for customer service
  • Lead a team of experienced managers or leaders and develop long range strategic planning, financial and human capital management, and programs for customer service in order to achieve business objectives
  • Collaborate with and influence management, key stakeholders, internal partners, managers, and all levels of professionals
  • Manage allocation of people and financial resources for customer service
  • Develop and guide a culture of talent development to meet business objectives and strategy


Required Qualifications, US:

  • 18+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 14+ years of Management experience


Required Qualifications, International:

  • Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Management experience

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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