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Operations Processor

  • Operations
  • Full time
  • R-194133

About this role:

Wells Fargo is seeking an Operations Processor...


In this role, you will:

  • Act as Subject Matter Experts on all key systems, and corporate policies related to compliance governance
  • Research, analyze, and present solution to Reports to Managers’ requests
  • Ensure compliance with Corporate Policy, Data Privacy and Protection Guidelines.
  • Handle responses for critical and complex escalations
  • Prepare daily, weekly and ad hoc reports
  • Proper queue management to ensure all cases are processed within service level agreement.
  • Identify and participate in continuous improvement initiatives.
  • Actively initiate, implement and participate in different projects to improve accuracy, efficiency and effectiveness within the operations


Required Qualifications:

  • Bachelor’s Degree
  • At least 4-5 years of relevant experience
  • With principles of research, analysis and strategy
  • Strong analytical and data management skills along with superior attention to detail and problem solving abilities
  • Ability to interpret policies and procedures
  • Ability to manage confidential information
  • Proficiency in Microsoft Word and Excel
  • Good with details and have strong interpersonal skills
  • Good communicator, keeping Reports to Manager informed on the status of queries, issues, and concerns
  • Experience in effective handling of escalations


Required Qualifications, International:

  • Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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