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Lead Systems Operations Engineer

  • Technology & Data
  • Full time
  • R-214530

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Department Overview

The Enterprise Technology Infrastructure (ETI) team within the Enterprise Information Technology (EIT) is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.
About the Role

This is a position with the OS administration, Patching, maintenance and Production support team in India. This team performs OS patching and maintenance activities on Red Hat servers. This is a 24/7/365 team that works in shifts on rotation basis, weekend night shifts will also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done.

  • Handle the shift lead responsibility, prepare shift roaster, manage and will be highest port of technical escalation for the team on production support activities.
  • Effective partner management across the globe.
  • Act as primary customer interface for day-to-day issues and queries
  • Responsible for coaching and mentoring less experienced team members on handling day to day work both technical and on process level.
  • Identify and drive process improvement initiatives within the team.
  • Develop and support routine operational activities with automation.
  • Must be able to provide SME coverage for all high impact & visible production issues.
  • Perform root cause analysis and identify preventive action plan.
  • Understand end to end delivery in terms of patching, production support and work order handling.
  • Ensure maximum uptime according to the SLA.
  • Understanding of Multi-geo support environment.
  • Improves and maintains customer and employee satisfaction.
  • Work closely with peer teams to deliver high availability and optimum performance for customers.

Essential Qualifications

  • Bachelor’s degree in computer science or related field.
  • 7+ Years of experience with the installation, upgradation, administration, patching and maintenance of Red Hat Enterprise Linux based Hadoop Infrastructure Distributions running on RHEL version 5.x 6.x, 7.x.
  • Expert in code deployment tools – Ansible/Puppet
  • Knowledge and proficiency in developing scripts using Python.

Desired Qualifications

  • 8-12 years of experience in Building, Managing & Supporting - Red Hat Enterprise 6.x 7.x, 8.x Operating Systems.
  • 5+ years of experience as SRE or DevOps Engineer.
  • Intermediate level of experience in Building, Managing & Supporting high availability clusters like - Veritas Info Scale Clusters, Red Hat PCS Cluster and Oracle RAC clustering.
  • Improve the observability and reliability of our systems, defining and implementing SLIs and SLOs.
  • Good Understanding of Cloud technologies like Azure, AWS and GCP.
  • Experience with Kubernetes(K8S) and infrastructure as code (IaC)
  • Hands-on experience with Ansible, Git, CI/CD systems.
  • Strong coding skills, preferably Python.
  • Experience with monitoring and alerting tools such as Prometheus, Grafana, Splunk and ELK.
  • Knowledge in Hadoop Infrastructure Distributions (Hortonworks, Cloudera and MAPR) will be an added advantage.
  • Able to work on shift and with on-call support on rotation.

Market Skills and Certifications:

Red Hat Certified System Administrator (RHCSA)
Red Hat Certified Engineer (RHCE)

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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