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Lead Infrastructure Engineer

About this role:

Wells Fargo is seeking a Lead Infrastructure Engineer...


In this role, you will:

  • Lead complex initiatives to develop infrastructure to provide solutions for business applications
  • Participate in various projects intended to continually improve or upgrade the infrastructure
  • Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
  • Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
  • Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
  • Design, code, test, debug and document programs using Agile development practices
  • Make decisions in technical designs, implementation plans and identify project risks and resource requirements
  • Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
  • Recommend courses of action to maintain cost effectiveness and achieve results
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with customer and vendor

Infrastructure Engineer – This position will be in the File Transmission Services team.  The right candidate will become part of an existing file transmission team implementing software and hardware solutions that minimize risk for Wells Fargo's file transmissions.  This position may require participation in a on-call rotation to support our business partners.  The right candidate will have solid experience with Managed File Transfer applications, UNIX/Linux systems, a thorough understanding of TCP/IP networks, PKI, API, and must be security-minded.  Additionally, application development skills are required along with familiarity with SCRUM techniques, SDLC, and a variety of programming languages.  Additionally, the candidate should have a risk, compliance, & governance based mindset.

Job Responsibilities include:

  • Create or update documentation related to the activity performed (design document, maintenance procedure, troubleshooting document, etc.). Hands-on involvement in architecting, designing, developing, and deploying a highly efficient, scalable, high performance MFT platform.  
  • Leads and/or performs analysis efforts.  
  • Follow change and problem management policies.  
  • As an escalation point for application support and troubleshooting, provides guidance and direction to less experienced staff in resolution of escalated issues and/or complex production, application or system problems, including carrying an on call pager in a team rotation, which may require non-standard hours occasionally.  
  • Manages projects and work-related tasks, including migration of applications to production.  
  • Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan.  
  • Performs various application software installations, configuration changes and configure plug-in software. Monitors system performance and capacity as well as identify and detect potential issues with system related configurations that might have potential impact on the application environment.
  • Assures change accuracy by performing adequate testing and leveraging automation where possible. Develops and deploys automation to help with deployment efforts, monitoring, and on-going application and system maintenance.
  • Regularly uses workflow tools such as Jira to track on-going efforts. Works collaboratively with other team members to aid in the completion of tasks, especially those scoped out during regular SCRUM and Sprint Planning sessions.
  • Troubleshoots problems and takes appropriate corrective action and or interacts with other teams within Wells Fargo, the development team, other Technology teams or external vendors in performing complex testing, support and troubleshooting functions.  

Required Qualifications

  • 4+ years of TCP/ IP (Transmission Control Protocol/Internet Protocol) experience
  • 3+ years of secure file transmission protocols experience
  • 2+ years of experience with encryption technologies

Desired Qualifications

  • 5+ years’ experience working with Axway Secure Transport software
  • 5+ years’ experience working with IBM Secure File Gateway software
  • 3+ years of Network Data Mover (NDM) experience
  • 3+ years of Object Oriented Programming (OOP) experience
  • 1 + year of Regular Expression (regex) experience 
  • 1 + years of risk identification and documentation experience
  • An industry-standard technology certification
  • Strong verbal, written, and interpersonal communication skills
  • Experience communicating in both written and verbal formats with senior executive-level leaders
  • Ability to lead during times of ambiguity and change
  • Ability to take initiative, identify opportunities and implement change
  • Experience in problem analysis, solution implementation, and change management
  • API programming experience with Perl, XML, REST or JSON
  • Experience with IBM Sterling Secure Proxy application
  • Knowledge in supporting Weblogic/Websphere application servers, Apache httpd and F5 Load Balancers or Appviewx
  • Good to have exposure in monitoring tools like Appdynamics or Sitescope or any other tools
  • Good to have knowledge on Techrefresh activities or NAS infrastructure
  • Good to have networking basics and firewall checks between components and servers
  • Good to have database related queries and knowledge
  • Good to have knowledge on deployment tools like Udeploy for application deployment
  • Knowledge on Venafi or any certificate management tool
  • Good to have knowledge on log monitoring tools like Splunk

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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