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Senior Systesm Operations Engineer

About the Role

                The ideal candidate will be a team player and a self-starter who enjoys a fast-paced job, thrives on problem solving, and is committed to delivering seamless product availability to large enterprises.

This includes Batch monitoring, Incident Management, vulnerability remediation support and adopting SRE practices to improve the efficiency of the system

Responsibilities

  • Solid Knowledge on the Production support processes and should have worked  on the 12/16*7 Production support models
  • This role is responsible for Problem and incident management, Batch monitoring and System Monitoring
  • SQL, PL/SQL knowledge and troubleshooting the batch failures to meet the SLA’s
  • Expertise on Batch monitoring tools like Autosys, and knowledge on UNIX scripting
  • Provide resources and processes to respond to any Prod related issue in an efficient, effective and expedited manner
  • Hands on experience on the below Production Support Activities
  • Work on all Production issues (response/analysis/coordination)
  • RCA and Preventative Actions ownership
  • EACO coordination and communication
  • Partner Coordination
  • Production related CR coordination (e.g. patching)
  • Monitoring & Alarming
  • Ad-Hoc Technology maintenance requests
  • Develop and maintenance of Production support documentation (e.g. run books), procedures and troubleshooting guides
  • Maintain and publish Production release calendar
  • Infrastructure coordination
  • Adopt/adhere/improve the process towards effective tracking of support parameters like, tickets/CRs inventory, TAT, RCA, resource planning etc for optimal and effective team execution

Essential Qualifications:

  • Core skills – 8 to 12 years Java, SQL, PL/SQL, Big Data, Data as a Service, Oracle, MongoDB database, SRE knowledge.
  • Strong in Database and ETL processes
  • Working in production support activities and has good skills in automation using Selenium/Shell scripting/Perl scripting
  • Good knowledge on KAFKA and BigData
  • Experience with Performance Tuning, Scaling, Security, Resiliency Best Practices
  • Hands on experience in delivering high value projects in Kanban methodology using preferably JIRA tool.
  • Scripting & Automated Testing, Continuous Integration and deployment (Jenkins)
  • Good business communication skills in English

Desired Qualifications

  • Good collaborative skills to work with multiple partner groups
  • Experience of working across one or more geographic territories or regions

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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