About this role:
Wells Fargo is seeking an Associate Customer Success Representative in Everyday Banking Spanish as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role you will:
- Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Regularly receive direction from management, escalate questions and refer more difficult issues to Sr. Customer Success Representatives
- Resolve customer issues in a friendly and courteous manner in both English and Spanish
- Express empathy when helping our customers as you correct their issues
- Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
- Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!
- A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
- Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential.
- Starting rate $18.00 per hour
Training and Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on 3/20/2023 for 7 weeks. Training hours are 8:00 a.m. – 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
- We’re open from Sunday - Saturday, 5:00 a.m. – 11:00 pm (CST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
- Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
- 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking proficiency in Spanish/English
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
- Basic Microsoft Office Skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Experience delivering results in a fast-paced, deadline driven environment
- Excellent verbal, written, and interpersonal communication skills
- Good attention to detail and accuracy skills
- Ability to quickly learn business operations and processes
- Must be able to attend full duration of required training period.
- Must take and pass required Spanish language assessment
- 4320 Huron Ave., Lubbock TX 79407
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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