Systems Operations Manager

About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Systems Operation Manager in the Digital Technology and Innovation group which supports evolving digital platforms and enhances integration of the innovation pipeline into our customer-facing capabilities.

In this role, you will:

• Acts as a strong leader to manage risk remediation across various platform. Responsible to drive innovation to build products and services that improve resiliency, stability and availability within critical applications and platform

• Manage a cross functional team that manage vulnerability remediation, technology change inventory, PCF buildpack deprecation remediation, End of life, Emergency and Heightened awareness Event Support (ex: Log4j)

• Drive execution of Platform info security and cyber risk initiatives

• Drive preventative and predictive application maturity and  stability assessments

• Shift vulnerability remediation models from reactive to proactive through applied Data Analytics

• Compliance process improvements and enhancements

• Active oversight and management of TCI activities

• Engage stakeholders and internal partners associated with the Systems Operations functional area

• Identify, recommend and drive technology debt remediation process improvement, including automation, trend analysis and predictive modeling

• Shift vulnerability remediation models from reactive to proactive

• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

• Collaborate and consult with analysts, Information Technology personnel, or vendors

• Manage mid to highly experienced systems operations consultants and engineers

• Understanding of application development, SDLC lifecycle, Agile practices are key 

• Manage allocation of people and financial resources

• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications, US:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of SDLC (System Development Life Cycle) experience 

• 5+ years of Technology Risk Management experience

• 5+ years of Agile experience  

• 3+ years of operational risk, conduct risk or compliance domain experience 

• 2+ years of Leadership experience

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills 

• Ability to interact with all levels of an organization 

• Cloud certification  

• Ability to negotiate, influence, and collaborate to build successful relationships 

• Highly proficient with word, PowerPoint, Excel. Ability to produce senior management level contents and presentations

• Familiar with business intelligence concepts and solutions

• Passionate about innovation, design thinking and motivating team for out of box thinking

• Self starter and fast learner

Locations:

• 600 S Price Rd., Chandler, Arizona

• 2222 W Rose Garden Ln, Phoenix, Arizona

• 1525 W W T Harris Blvd., Charlotte, North Carolina

• 333 Market Street, San Francisco, CA
   

Job Expectations:

• This position is not eligible for Visa sponsorship

• Telecommuting is not an option for this position; hybrid model allowable

• Relocation assistance is not available for this position

Pay Range

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.