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Site Reliability Engineering (SRE) Manager Platform Services

About this role:

Wells Fargo is seeking a Platform Site Reliability Engineer Senior Manager help design durable services, automates wherever possible, creates observability and provides live site on call support for incidents, change activity, business continuity, and other production related activities....

In this role, you will:

  • As Platform Services Platform SRE Manager your primary function will be to lead initiatives for resiliency, toil reduction, improved telemetry, automated and resilient changes, and to bridge the gap between cloud enablement and product teams
  • You will attract, recruit, hire, and build top performing teams
  • You will cultivate an engaged, diverse, inclusive and transparent culture
  • You will be accountable for the outcomes and key results for a product area or product aligned domain. Outcomes include faster delivery, more efficient and less human intervention in all aspects of deployments and support of applications, earlier detection and diagnosis of problems, reduced customer impact, and maturing the support model to be more engineering focused and product aligned
  • Area of responsibility will be all products aligned to Enterprise Platform and Services (EPS) for Consumer Technology. You will manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
  • Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
  • Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy
  • Function as the technical representative for the product during cross-team collaborative efforts and planning
  • Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
  • Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
  • Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
  • Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
  • Collaborate and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
  • Communicate, articulate and demonstrate the value of Platform SRE in customer-centric and product-centric terms
  • Interact directly with third party vendors and technology service providers
  • Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
  • Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers

Required Qualifications, US:

  • 6+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of Management experience
  • Experience with AWS, Azure, GCP, Terraform, containerized applications
  • Experience with Dynatrace, Splunk, Grafana and other enterprise telemetry tools

Desired Qualifications:

  • 3+ years of financial industry experience
  • Familiarity with core banking systems and architectures
  • Cloud native software engineering or SRE experience
  • Lead agile teams in product aligned delivery models

Job Expectations:

  • Work with Software Engineering teams, Platform Support, and cloud enablement teams for modernization to ensure non-functional reliability requirements are met
  • Work with Platform Support teams to consolidate and execute opportunities for improved observability, automation, or resilient architectures

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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