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Associate Supervisory Control Representative

  • Operations
  • Full time
  • R-272584

About this role:

Wells Fargo is seeking a Associate Supervisory Control Representative...

In this role, you will:

  • Identify ways to improve internal and external electronic communications while ensuring compliance with internal company policies, applicable laws and regulations
  • Perform routine reviews for various types of electronic communications on a daily basis to identify if the communication meets policy requirements
  • Receive direction from management and escalate questions and issues to more experienced roles
  • Interact with Supervisory Control teams and refer to management on escalation items that may be out of compliance

Required Qualifications:

  • Experience in Supervisory Control, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

  • Bachelor's degree

  • If fresh graduate, should have completed financial services or financial management courses, e.g.,  banking and finance, economics, financial management

  • Preferably passer of CFA Foundation or FINRA Securities and Industry Essentials

Job Expectations:

  • Primary Responsibilities:

  • Reviews electronic communications on a daily basis    

  • Escalates electronic communications that do not meet internal company policies or applicable laws & regulations   

  • Meets regulatory and service level agreement deadline

  • Secondary Responsibilities:

  • Completes all trainings within the deadline (web-based trainings, document submission, etc.); Attend all necessary forums, meetings, etc. as advised by Team Lead or Manager 

  • Initiates or suggests process improvement ideas to increase efficiency, reduce risk, improve customer experience, and promotes team member engagement  

  • Performs delegated functions to be assigned by Team Lead or Manager

Skills/Competencies Requirements:

  • Quality-oriented and demonstrates high-level of attention to detail.    

  • Excellent analytical and technical skills with ability to apply critical judgment and come up with effective decisions.

  • Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work.

  • With excellent reading comprehension and knows how to employ the basic reading skills

  • Proficient with Microsoft program.

  • Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.

  • Ability to plan, prioritize, and execute a body of work with minimal supervision.

  • Possesses an impeccable reputation for integrity, accuracy, consistency, and business acumen.

  • Familiarity with banking documents 

  • Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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