About this role:
Wells Fargo is seeking a Lead Operations Processor to join the Chief Operating Office (COO) team in Ops Utilities. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
- Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools within Operations group
- Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
- Prioritize work and provide daily work leadership and mentorship to team
- Provide training and technical guidance to less experienced staff
- Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Serve as a resource to other departments on transaction structure, documentation, and company policies
Hours and Location:
- Hours: M-F - flexible start time from 6:00am - 7:30am (post training)
- Address: 1300 SW 5th Avenue, Portland, Oregon
Required Qualifications:
- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience working in a fast paced production environment to meet deadlines
- Experience with review and maintenance of customer data within all complexities and risk levels: Low, Medium and High priority cases
- Intermediate experience reviewing customer information, documentation, and banking relationships
- Excellent verbal, written, and interpersonal communication skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven ability to work and produce at high expectations with minimal supervision
- Strong analytical skills with high attention to detail and accuracy
- Display a willingness to learn new policies, procedures and processes
- Intermediate or advanced experience with research system tools such as Hogan, DIPR, Lexis Nexis, etc.
- Intermediate skills with Excel
- Adaptability and flexibility to meet departmental and work objectives
- Previous experience with Hogan profile maintenances
- High attention to detail
- Ability to develop and negotiate solutions to issues with partners or clients including escalations as needed
- Ability to confer with Leadership on a regular basis to discuss recommendations and current findings
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
