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Control Management Manager

  • Governance & Controls
  • Full time
  • R-289394

About this role:
Wells Fargo is seeking a Control Management Manager

If you are a seasoned technology risk management professional with a solid background in Technology Risk Assessments, we invite you to apply for the position of Technology Control Manager - Risk Assessments. Join our organization and play a critical role in ensuring the effective identification, assessment, and management of technology-related risks, enabling the achievement of our strategic objectives.

In this role, you will:
Manage and develop a team to handle complex customer service tasks and create Escalations related initiatives and programs to support business goals and objectives
Engage internal partners associated with the Escalations functional area
Identify and recommend opportunities for process improvement, service standards, and goals within the Escalations functional area
Make decisions and resolve issues regarding internal and external client complaints
Interpret and develop Escalations policies and procedures to ensure quality and that service standards meet business objectives
Collaborate with Customer Service team and first line supervisors
Interact directly with internal and external customers to resolve their inquiries and complaints
Manage allocation of people and financial resources for aligned functional area or business group
Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications, International:
Minimum of 15 years of experience in technology risk management, preferably with a focus on Application and Infra Risk assessments in BFS
Strong knowledge and experience in risk control self-assessment methodologies, risk frameworks, and technology risk management practices.
Information Systems, or a related field. Advanced degree preferred.

Experience in Risk Management, Business Controls, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Leadership experience
Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
Proven experience in infrastructure and application risk assessment, preferably in a managerial role.
Strong understanding of information security principles, risk management frameworks, and regulatory requirements (e.g., ISO 27001, NIST, GDPR).
Knowledge of network architecture, operating systems, databases, and cloud computing platforms.
Familiarity with vulnerability scanning tools, penetration testing methodologies, and security assessment techniques.
Excellent analytical and problem-solving skills with the ability to identify and assess risks in complex environments.
Strong leadership and team management abilities, with a track record of successfully leading and developing a team.
Effective communication skills, both verbal and written, to articulate complex technical concepts to non-technical stakeholders.
Professional certifications such as Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) are highly desirable.
Ability to work collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

Desired Qualifications:
Lead a team of risk assessment professionals, providing guidance, support, and mentorship.
Conduct comprehensive risk assessments of infrastructure and applications to identify potential vulnerabilities and threats.
Analyze security controls, policies, and procedures to ensure compliance with industry standards and best practices.
Collaborate with IT teams to evaluate the effectiveness of existing security measures and recommend improvements.
Stay up-to-date with emerging threats, vulnerabilities, and industry trends to proactively address potential risks.
Develop and implement risk assessment methodologies, tools, and frameworks to streamline the assessment process.
Prepare and present reports to senior management and stakeholders, summarizing identified risks and recommended mitigation strategies.
Work closely with the security team to ensure timely resolution of identified vulnerabilities and track progress on remediation efforts.
Collaborate with external vendors and auditors to conduct third-party assessments and ensure compliance with contractual requirements.
Provide expertise and guidance during incident response activities, assisting in the investigation and resolution of security incidents.

Posting End Date: 

28 Feb 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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