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Lead Information Security Analyst

  • Technology & Data
  • Full time
  • R-297631
  • Job Title: Lead Information Security Analyst

    About Wells Fargo : Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
    About WFIP :

    Wells Fargo India & Philippines (WFIP) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website .

    Department Overview :
    Wells Fargo views information security as enabling lines of business to mitigate information security risk in accordance with our risk appetite. Through a framework that addresses policy, process, operations, people, and technology, Information Security protects our infrastructure, company data, and customer assets while ensuring alignment with applicable regulations and laws. 

    Our vision is to provide Wells Fargo with world-leading cyber security risk management. 

    About the role:

    Information Security organization has a new opportunity on the Enterprise Access Management team for a Lead Information Security Analyst to support the daily production for Database Security and Access Management services related to provisioning, de-provisioning and certifications.

  • Job Description:

  • Provides access management within Database Security and Access Management team. Provisions and de-provisions Database requests submitted through various request methods.

    Job Responsibilities:

  • Owns, tracks and resolves database related incidents tickets submitted to Enterprise Access Management in the Service Now and ISIM Tool.
  • Provides basic and complex technical support for routine security-related issues.
  • Owns, tracks and resolves database related project requests.
  • Responds to Database related alerts and escalations during business hours; participates in a rotation schedule for providing after business hours support working with fellow Database Information Security Analysts, Database Administrators or Engineering staff to come up with strategic solutions to recurring problems.
  • Provides work direction, guidance and/or subject matter expertise to less experienced Database team members.
  • Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.
  • Able to support and lead the team independently
  • Identifies ways to streamline and automate access management processes to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues.
  • Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.
  • Qualifications:

  • Bachelor of Engineering Degree, preferably of Computer science or Information Technology
  • 10+ years hands on experience on provisioning on Databases. Experienced on managing access, roles and security of databases. 
  • Must have strong knowledge in/or SQL, Oracle, Teradata, Sybase, Yuga Byte and DB2 platforms.
  • Must have hands-on experience on/or SQL Server Management Studio, SQL Developer, Teradata SQL Assistant, Sybase ASE, DB2.
  • Demonstrated experience in enterprise wide ticketing tools like Remedy, Zen desk, Service now etc.
  • Knowledge and experience with any IAM, Provisioning, role management and certification tool
  • Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.
  • Strong knowledge and understanding of information security and IAM practices and policies
  • Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results
  • Managed team of size 6-7 as team lead
  • Strong interpersonal and communication skills; clear verbal and written communication skills to facilitate solutions and resolve problems
  • Flexible to work in shifts and be available for business meetings/team deliverables outside of ones shift
  • Proven ability to collaborate effectively with different teams initiate action, manage change, contribute to high impact decisions and accept challenging assignments. Able to foster robust working relationships with team
  • Must have troubleshooting skills over Database platforms, Database User Administration and SQL Queries
  • Must have understanding and working on any Access Management generic Tools
  • Strong knowledge on Change and Incident management on any Ticketing Tool
  • Ability to identify and contribute towards mitigating risk
  • Ability to manage the bridge calls with customers on technical issues/pages/ On-Calls
  • Experience in evaluation, development, testing and implementation of emerging data access control technologies, information systems security issues, safeguards and
  • Provides support for testing, emergencies, installations, and conversions. Provides assistance in audit compliance projects
  • May participate in security investigations
  • Must have leadership skills, to be resilient and drive changes. Ability to maintain composure under pressure and deadlines in a dynamic environment
  • Must have ability to identify opportunities for process improvement
  • Ability to assign BAU tasks to Team members and drive it till closure. Ability to analyze and summarize data, do trend analysis and reporting
  • Must have mentoring skills to help the team be successful
  • Desired Qualifications:

  • Knowledge in Windows Server and Shell Scripting (Bash, Korn, C, PowerShell)
  • Understanding of data analysis techniques, standards and error handling concepts.
  • Mentoring skills to help the team be successful.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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