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Lead Tech business Services Consultant

  • Technology & Data
  • Full time
  • R-304891

About this role:

Responsible for supporting Digital Technology & Innovation (DTI) Sub-LOB with oversight and governance of operations by monitoring business delivery performance, overall resourcing, financials and operational risk / compliance expectations. Develops metrics and evaluates performance of programs, services and initiatives. Overall accountability to provide the Sub-LOB leadership team with timely and accurate operational visibility needed to support decision-making. Ensures operational compliance expectations are met and any identified gaps are remediated.       

In this role, you will:

  • Track & monitor status for key operational KPIs related to people, processes, delivery and finance (LOB headcount, local budgets / forecasts, expenditures & financial metrics).

  • Consolidate data from multiple sources, query, and analyze the operational trends and provide key insight to help with decision-making.

  • Prepare regular dashboards on key operational metrics & KPIs for executive level briefing (CIO dashboard views) that reflect efficiency & effectiveness of the business, present to various stakeholders.

  • Monitor business performance of CCIBT India team against all key parameters identified for operating reviews; assist in MBO Metric reporting along with partners.

  • Track the ongoing headcount and run-rate reconciliation, working with LOB leader and Business services/COO teams to ensure accurate financials.

  • Support the DTI Sub-lob management team with various processes/ coordination tasks/ Tools update/ data tracking and maintenance as appropriate. Some examples are but not limited to Transitions processes and documentation, Hiring pre-approvals and documentation on relevant tools or systems, Team member onboarding processes, head count tracking and reconciliation reporting, Third party / Vendor management due diligence, Space tracking, and coordination of logistics related to team events.

  • Execute special projects

  • Ensure resource staffing and reporting is up to date and process improvements are implemented

  • Expensive initiatives and tracking for respective sub-lob.

Required Qualifications:

  • 12+ years of experience in developing / managing operational analytics, strategic relationships and coordination with business, Technology and service providers.

  • Ability to influence outcomes and results; ability to connect numbers to scenarios and plans.

  • Adept at MS Excel; Good working knowledge in Power Query, Power BI, Tableau.

  • Strong communication skills.

  • Strong Stakeholder management skills

  • Sound knowledge of Agile methodology

Desired Qualifications:

  • Adept at MS Excel; Good working knowledge in Power Query, Power BI, Tableau.

  • Strong communication skills.

  • Strong Stakeholder management skills

Posting End Date: 

22 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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