Skip To Content

Senior Quality Assurance Administrator

  • Operations
  • Full time
  • R-306017

About this role:

Wells Fargo is seeking a Senior Quality Assurance Administrator...

In this role, you will:

  • Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution

  • Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations

  • Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary

  • Assist in development and design of product specific databases

  • Review and score work

  • Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients

  • Monitor quality assurance programs and processes to identify gaps and risk assessment

  • Design and conduct training for as needed

  • Provide coaching to staff and track performance expectations and results

  • Make final scoring decisions on disputes which impact quality results

  • Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

  • 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Graduate or an equivalent degree – B.B.A./B.Com with 4-6 years of experience in CIB Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

  • High level of personal motivation, strong interpersonal skills to work across continents.

  • Must be comfortable working independently and as part of a team

Job Expectations:

  • Perform moderately complex administrative, transactional, operational or customer support tasks.

  • Receive direction from supervisor and escalate non-routine questions.

  • Interpret and develop compliance requirements, policies and procedures for functions with moderate complexity within scope of responsibility.

  • Interact with CIB Portfolio Management on wider range of information and internal or external customers.

  • Confirm rules updates to the WLS system when customers renew, modify or activate a facility with MBFG.  Follow detailed procedures requiring specific verifications, entry and communication to other rules.  Review legal documents to ensure that all pertinent rules have been updated in the WLS system.  Perform audit of other areas of WLS as required by the procedures as checks to ensure correct pricing and fees are entered in system.

  • Confirm loans are allocated to Freddie Mac prior to releasing interest in FHLMC Loan Selling advisor. At 9am, 1pm and 4pm export loans allocated to Freddie Mac in WLS and compare to loans in Loan Selling Advisor update status to accepted once confirmed. Notify manager loans have been accepted and now available to record in the Loan Selling advisor. 

  • Notify onshore team of any loans that are in Loan Selling advisor but not yet allocated to Freddie Mac in WLS system.

    • Update system of record based on investor return reporting from various custodians

    • Update the Note Location in WLS

    • Update the Investor ID in WLS

    • Notification to the Seller

    • Update the excel Investor Return Log

  • Import investor allocations received from clients.  This process includes multiple verification processes such as validating takeout investor eligibility, confirming pool numbers, etc. as well as several file formatting steps which include adding the WLS loan number to file from client and formatting for import to WLS.   Follow up with client on any information that is unclear or produces an error in the import process.

  • Client uploads exception documents in WLF. Notification is received via an e-mail. The exception documents will be housed on the shared drive under Collateral Exceptions Received for processing. User will forward the document for the applicable custodian for review, notate WLS documenting exceptions have been received. Once WLS is documented and exceptions forwarded user will move the to the designated clients processed folder

  • Complete reviews for each customer to ensure all state mortgage lending licenses remain active and in good standing.  Use the NMLS system to confirm that all states where customers are funding loans through the facility have active state mortgage lending licensing.  Also check public records section of NMLS to ensure no new actions have been issued.  If so, report actions to management, RM's and credit analysts for their research.

These positions entail working during the US shift hours

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Rejoignez notre communauté de talents

En savoir plus sur les événements à venir et les opportunités de carrière chez Wells Fargo.

JK 1212 1236 B 4MP