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Senior Lead Content Designer - Consumer Digital Channels

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

As part of the Experience Design team at Wells Fargo, you will be fueled by exceptional thought leadership, subject matter experts and world class talent.

We are on a mission to build the best digital experience by delivering customer joy in the financial space.

About this role:

This is a XD Senior Lead Content Designer role for Consumer Digital Channels.

The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage with to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other and believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

The Experience Design Senior Lead Content Designer , leads content design and user experiences across our products, contributing to overall strategy, planning, product vision, and frameworks in partnership with Product Management and Engineering Leadership to deliver the end-to-end experience.


In this role, you will:

  • Write compelling copy for a complicated and highly personal space – financial institution experience is not required

  • Leverage research data to build solutions that balance the needs of our users with our business goals

  • Be an excellent presenter, who can sell ideas, create coalition, and build support

  • Be an arbiter of best practices in grammar, messaging, writing, and style

  • Offer content design perspective throughout the product development process, influencing strategic decisions to improve the overall experience and ensure consistency


Required Qualifications:

  • 7+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • Think at a systems level to turn complexity into simple experiences
  • Enjoy working across lots of different functions
  • Love the practice of content design, and care about the details
  • Bring clarity to your teams through design and product best practices
  • Represent content design as a role that impacts the entire product, well beyond the words

Job Expectations:

  • This position is not eligible for Visa sponsorship

  • This position is a hybrid work model and will not be a telecommute position. Must be willing to work out of Charlotte, NC, New York, NY or San Francisco, CA approximately 3 days a week

Pay Range:

  • Charlotte, NC: $111,100 - $197,500

  • New York, NY: $133,300 - $237,100

  • San Francisco, CA: $133,300 - $237,100

Pay Range

$111,100.00 - $237,100.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

30 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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