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Greater Virginia Retail Mortgage Branch Manager (SAFE)

  • Client Management
  • Full time
  • R-360636

About this role:

Wells Fargo is seeking a Non-producing Mortgage Retail Sales Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role you will:

  • Coach, direct, and manage the sales activities of a branch of Mortgage Bankers (a minimum of 12 direct reports) and the activities of branch support team members
  • Manage customer loyalty/ disloyalty performance levels to include; ensuring timely and proactive customer communication, regular customer contact and/or inspection calls to customer, providing team with escalation and remediation process support
  • Manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process and using internal tools and reporting to ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers
  • Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area
  • Recruit, develop, and manage a sales team that generates quality loans compliant with company policies, procedures, and pricing strategies
  • Make decisions and resolve issues regarding resources, objectives, and operations of Mortgage Banker team to meet business objectives
  • Interpret and develop policies and procedures for functional areas with low to moderate complexity within scope of responsibility
  • Collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly with external customers
  • Develop knowledge of company products, policies and procedures, and underwriting requirements
  • Develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance, and manage non-delivery fees, penalties, or fines
  • Understand real estate appraisals, title reports, and real estate transactions
  • Inform prospective and existing customers of Wells Fargo Home Mortgage (WFHM) programs, rates, policies, underwriting requirements, and loan procedures
  • Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk
  • Develop and maintain a high degree of visibility and credibility for WFHM in the marketplace
  • Identify and recommend opportunities for process improvement and risk control development
  • Perform miscellaneous duties as needed and required

Required Qualifications:

  • 4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience

Desired Qualifications:

  • 2+ years of sales management experience
  • Excellent verbal, written, and interpersonal communication skills
  • Mortgage industry experience
  • Knowledge and understanding of sales prospecting and generating referral
  • Bilingual speaking proficiency in Spanish/English
  • A BS/BA degree or higher
  • 1+ year of experience in recruiting individuals or team
  • Working knowledge of compliance, policy and federal regulations
  • Basic Microsoft Office skills
  • Knowledge and understanding of sales prospecting and generating referrals 
  • Experience developing and cultivating professional relationships

Job Expectations:

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. 
  • This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • Maintain a broad understanding of Wells Fargo products, guidelines and pricing strategies
  • Ability to lift 20+ pounds
  • Reliable transportation
  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Posting End Date: 

2 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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