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Lead Application Support Engineer

Job Description

About this role:

Are you ready to join a forward-thinking team at Wells Fargo, a leading global bank with a reputation for innovation and excellence? We're seeking an experienced Lead Systems Operations Engineer to drive technological solutions for our Commercial and Corporate & Investment Banking Technology (CCIBT) organization. In this role, you'll play a pivotal part in ensuring the smooth operation of our applications and infrastructure, contributing to the growth and success of our business.

As a member of our team, you'll be involved in the management of all our business-facing IT systems, overseeing application upgrades, spearheading vulnerability remediation efforts, and developing leading edge automation and observability tools. Your expertise will be crucial in maintaining the stability, security, scalability, and cost-effectiveness of our technology solutions. Acting as a liaison for the line of business, you'll provide valuable support for daily inquiries, problem and incident management, and project delivery. Additionally, you'll collaborate with peers to recommend solutions for technical issues and drive automation initiatives to enhance platform efficiency.

Led by Sarah ​Berwick, the Commercial and Corporate & Investment Banking Technology (CCIBT) group supports the Commercial Banking and Corporate & Investment Banking businesses as well as Payment Solutions, Capital Markets Services, Wholesale Digitization, and International Technology across the firm. This diverse portfolio of capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.

Join us at Wells Fargo, where you'll have the opportunity to make a meaningful impact while enjoying a dynamic and supportive work culture. This position offers the flexibility of a hybrid work model and is ideal for individuals with a passion for technology and a drive to excel in a fast-paced environment.

We have multiple opportunities across the following business lines which operate as part of the CCIB business family and are interested to hear about your experience in any of these areas:

  • Capital Markets
  • Commercial Lending & Credit Finance
  • Securities Finance, Coverage & Collateral
  • Payments & Treasury Management
  • Wholesale Operations

In this role, you will:

  • Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
  • Make decisions on technical changes and enhancements
  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

  • Experience in systems operations, engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 
  • Experience administering systems at scale running on Linux, Windows or Cloud platforms and proficiency navigating those environments 
  • Experience with observability, automation and orchestration toolsets commonly used in the financial services technology industry 
  • Expertise in the ITIL® framework, the associated processes and experience in maturing the use of those processes within financial services 
  • An understanding of the regulatory, and professional standards for financial services technology and experience managing people and technology to exceed those requirements. 
  • Experience in building and leading diverse and geographically distributed teams, managing performance, skills development and in maturing capabilities to meet business requirements. 
  • A proven ability to proactively manage non-financial risk, including the proactive identification, reporting, mitigation, and remediation of risk inside common financial services frameworks. 

Desired Qualifications:

  • Professional qualifications pertinent to the role.
  • Substantial Investment Banking experience

Job Expectations:

  • Ability to work in the office and at home in a hybrid model.

Posting End Date: 

8 Sept 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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