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Fiduciary Senior Manager

  • Client Management
  • Full time
  • R-361869

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About the Role

This role will report to the Business Execution Director for Banking, Lending & Trust and will dotted-line report into the Head of Trust Services.  The successful candidate will have the following primary responsibilities:

  • Act as a strategic partner to the Trust Services LOB within BL&T/WIM providing expertise on capabilities aligned to this group.
  • Serve as a single point of contact for the Trust Services teams in the Philippines handling issues and escalations directly with business partners.
  • Build expertise in the local recruiting market, networking with other financial services firms and lines of business within the firm to ensure a robust pipeline of top Trust  talent is continuously identified and cultivated.  
  • Develop and guide a culture of talent development to meet business objectives and strategy
  • Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in Trust Services
  • Partner in the tactical planning functions related to new transitions, changes to existing transitions and process improvement, contribute to the evolution of a multi-year transformation roadmap.
  • Display leadership/partnership skills with a strong working knowledge of the businesses in Trust Services.
  • Provide leadership to all aligned teams to improve processes, implement controls, manage resources, and deliver exemplary client and partner experience. 
  • Ensure operational policies and procedures comply with regulatory compliance for all aligned capabilities.
  • Develop and execute processes and tools to hold individuals and teams accountable for progress.
  • Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met.
  • Participate in the review of end-to-end Trust Services business processes to determine where we can simplify and create more efficiencies.
  • Develop and leverage data-based insights to manage teams and drive continuous improvement.

    Required Qualifications:

    • 8+ years of Fiduciary Products experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
    • 4+ years of management experience

    Desired Qualifications:

    • Expertise in Trust or financial services
    • Solid risk management skills                                 
    • Demonstrated ability to manage through middle managers               
    • Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
    • A seasoned, relationship-driven leader who will have the style and sensitivity to work within a highly complex business environment.  Multi-cultural sensitivity is a must.              
    • Exhibits excellent problem solving and analytical kills                                           
    • Excellent communication skills
    • Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
    • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
    • Ability to work US hours

    Posting End Date: 

    30 Jul 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

    Drug and Alcohol Policy


    Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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