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Lead Systems Operations Engineer Incident Communicator

  • Technology & Data
  • Full time
  • R-366004

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer to join our Technology Organization and be part of our Chief Technology Office (CTO) team.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role partnering with the Technology Major Incident Commander, you will drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications.  You will lead communications of complex technical issues recovery status and initiatives related to large scale applications, systems, databases, or other technical products and services and partner with Incident Commander, Platform, and Business teams in capturing impacts and resolution activities status.  You will collaborate with vendors and other technical personnel to communicate technical issues in a timely manner.  You will lead the team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.  You will make an impact by building and maintaining relationships with business and technology partners to support rapid Major Incident recovery and contribute to increasing system efficiencies and lowering the human intervention time on related tasks. 

In this role, you will:

  • Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams and work as an internal consultant regarding use of tools and processes

  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems 

  • Make decisions by exercising some independent judgment to analyze and recommend process improvements while developing understanding of technical process controls or standards

  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 3+ years of application production support experience managing Technology command centers or major incident management

  • 3+ years complex issue resolution experience

  • 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment​

Desired Qualifications:

  • Experience with technical writing or technical project management

  • Strong verbal and written communication skills

  • Experience working with ServiceNow or equivalent

  • Experience working with Microsoft Teams or equivalent

  • Experience with Window, Linux Server OS, Network & routing topology, & IT Support fundamentals

  • Knowledge of physical and virtual server technology fundamentals

  • Experience working with Cloud technologies

  • Experience working in an Agile team environment

Job Expectations:

  • Willingness to work on-site at stated location on the job opening

  • This position is not eligible for Visa sponsorship

  • Open to work flexible hours for on call support in a 24x7 command center environment

  • Work schedule is 4x10 working 7am – 6pm Sunday – Wednesday or 7am – 6pm Wednesday - Saturday

Posting Location:

  • 1525 West W.T. Harris Blvd - Charlotte, North Carolina 28262

Posting End Date: 

24 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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