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Lead Control Management Officer

  • Governance & Controls
  • Full time
  • R-366117

About this role:

Wells Fargo is seeking a Lead Control Management Officer.

In this role, you will:

  • Lead complex initiatives designed to mitigate current and emerging risks with broad impact
  • Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
  • Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
  • Develop and implement risk monitoring and risk reporting processes and controls
  • Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
  • Lead Control Management project or virtual teams

Required Qualifications:

  • Overall 13+ years of experience in risk management or 13+ years of financial services industry experience, of which 5+ years must include direct experience in risk and control management, Program management, leadership experience of 5+ years
  • B Com, BBM, MBA, M Com with Business, Finance, Banking, Accounting or Economics as preferred major subject.
  • Complete knowledge of residential mortgage servicing experience and be a SME for the team. Have a fair knowledge on Mortgage Servicing laws, rules and regulations.

Desired Qualifications:

  • Knowledge and understanding of operational risk management in the financial services industry.
  • Understanding of Consumer Lending products and services like Home Loans Knowledge and understanding of home lending or consumer lending.
  • Ability to evaluate changes to laws, processes, etc. to assess impacts and to develop implementation plan to close gaps.
  • Understanding of US banking regulatory requirements. Applies product/domain knowledge to improve/add value to the processes, Line of defense structure.
  • Familiar with various quality assurance techniques, issue verification frameworks and role of issue oversight, Audit, or internal controls assessment experience
  • Knowledge and understanding of financial services: regulations, compliance, policies, process, and procedures.
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
  • Experience working in a matrixed environment and the ability to effectively manage and build relationships
  • Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently.
  • Ability to manage initiatives involving process improvements.
  • Ability to partner with Business Group/Enterprise Function in identifying, documenting, and evaluating all risks, including Risk Acceptances.
  • Have end to end knowledge on (Risk & Control Self Assessment )  RCSA. Be able to lead RCSA responsibilities to include ingesting Operational Risk Business Oversight challenges, exercises from the RCSA program, ingesting or divesting risks and controls, System of Record  data updates,  Key Risk Indicators (assist in development and monitoring), review control monitoring activities, other Risk Metrics.
  • Should have sound understanding of risk management principles and will be responsible for ensuring appropriate control coverage is provided for the assigned business group, be a strong partner for business group to identify risk, control gaps and help to remediate any issues.
  • Ability to review issues with the business owner, with an eye for aiding the closure process and pressure testing corrective actions and root cause.
  • Be able to lead the Issue Management initiatives to include pre vetting of issues, setting issue severity, root cause analysis, determining and implementing appropriately designed controls, and monitoring status and outcomes to validate sustainability and evidence of the corrective actions.
  • Have a good understanding of the Investor guidelines and requirements.
  • Knowledge and understanding of audit, regulatory compliance, or risk management.
  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
  • Ability to interact with all levels of an organization.
  • Ability to lead projects/initiatives with high risk and complexity.
  • Ability to work effectively, as well as independently, in a team environment.
  • Proven experience with conducting risk and process assessments.
  • Ability to determine and report priorities/metrics to senior management.
  • Individual shall be working in US Shift  hours.

Job Expectations:

  • Lead complex initiatives designed to mitigate current and emerging risks with broad impact specific to programs and processes implanted in response to the consent orders and regulatory matters requiring attention.
  • Support functionally to meet the BCM goals and control coverage requirements. The job involves interacting with the business group managers, onshore/offshore partners to understand and analyze the processes, identify risks and controls in the processes, evaluate the controls, End to End Issue Management support and publish various reports to stakeholders.
  • Timely update, reporting and escalation of issues. Closely work with GDAs to identify, assess and mitigate deficient controls / control gaps or risks identified in the processes.
  • Partners with Business Group to facilitate issues partners throughout the issue lifecycle including Root cause identification, Corrective Action development and RCSA alignment.
  • Responsible to assist for control forums and provide necessary reporting for the assigned business group which includes report & escalate issues, key risks, control gaps, corrective actions, OREs and align them to the respective onshore Risk and Control Committees.
  • Be a subject matter expert with respect to aligned lines of businesses.
  • Contributes to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program.
  • Engages in the development and implementation of new controls, action plans, and root cause analysis.
  • Supports the Business with implementation of Control programs by providing consultative guidance.
  • Supports a strong risk management culture through the implementation of key risk management programs into the standard operating framework of the business.
  • Partner and continue to build relationships with the Home Lending Business, Business Excellence and 2nd and 3rd lines of defense to foster clear and proactive communication.


Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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