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Field Product Support Relationship Manager

About this role:

Wells Fargo is seeking a Field Product Support Relationship Manager for the Enterprise Advice and Planning Product Field Integration team to support Commercial and Corporate Investment Banking. The individual will act as a relationship manager to line of business field partners to drive understanding of Advice and Planning products and promote the integration of new tools and resources driving field adoption.  This role will equip field support resources on Advice and Planning product rollouts and ongoing enhancement releases, to support relationship managers and support staff to adopt and integrate in customer experience.  Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

  • Collaborate with field support teams and sales teams to integrate the advice framework and optimize advice product solutions integration within the channel.

  • Develop a thorough understanding of the business channel's operating model and business structure to enable efficient go to market implementation, buy in, and adoption.

  • Build and maintain trusted relationships with senior level leaders and other key decision makers within the various business channels.

  • Facilitate ongoing awareness of initiatives across the organization to drive awareness, readiness, and adopt best practices to promote adoption.

  • Triage escalations and provide timely updates and resolution to key stakeholders.

  • Develop data driven business value proposals to gain stakeholder acceptance.

  • Develop, prioritize and deploy integration strategies, tactics and programs successfully.

  • Monitor utilization results and identify strategies to support the field in driving adoption.

  • Identify needs and/or business gaps that the product portfolio can help resolve to reduce friction in adoption and influence decisions with line of business partners to promote business priorities and outcomes.

Required Qualifications:

  • 7+ years of Business Growth Strategy experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 7+ years' experience in field support or relationship management for Commercial or Corporate Investment Banking

  • Strong relationship management, leadership, conflict resolution, negotiation, and organizational effectiveness techniques

  • Experience building successful relationships and driving for business results

  • Ability to manage highly complex issues and negotiate solutions across business lines

  • Proven ability to quickly learn and apply significant business processes consistently at scale

  • Experience with instructional design and training delivery

  • Demonstrated proficiency at creating presentations in PowerPoint and presenting to executives and executive committees

  • Experience working CRM Tools, such as Salesforce

Job Expectations:

  • This position is not eligible for Visa sponsorship

  • This position offers a hybrid work schedule

  • Up to 25% Travel


  • 550 South Tryon Street - Charlotte, NC 28202

  • 1525 West WT Harris Blvd - Charlotte, NC 28262

  • 2800 S. Price Road - Chandler, AZ 85286

  • 795 Wells Fargo Trail - Des Moines, IA 50266

  • 550 South 4th Street - Minneapolis, MN 55415

  • 8601 North Scottsdale Road - Scottsdale, AZ 85253

  • 2801 Market Street, F & L Bldg - St. Louis, MO 63103

  • 299 S. Main Street - Salt Lake City, UT 84111

Posting End Date: 

30 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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