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Senior Technology Business Systems Consultant - (Product Analyst)

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant - (Product Analyst) in Wells Fargo Auto as part of the Consumer Lending.  As a Senior Technology Business Systems Consultant, you will assist in the modernization of processes, products and systems. Responsibilities include: gathering and conducting data analysis, researching payment environment within the industry, product consultation and influence, and documentation of customer experiences and processes. Learn more about the career areas and lines of business at wellsfargojobs.com.


In this role, you will:

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
  • Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
  • Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
  • Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
  • Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
  • Coordinate communication and information flow between business and technology teams


Required Qualifications:

  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 2+ years of SQL experience
  • 2+years of Mongo DB experience
  • 2+ years of JIRA experience
  • Previous payment environment experience with Auto Loans
  • Process documentation experience
  • Experience in data analysis and documentation
  • Advanced knowledge and understanding of call center infrastructure including Genesys and Cisco
  • NICE Call Recording experience

  • Ability to manage process discovery, process modeling, and process improvement activities
  • Process improvement experience
  • Ability to manage large-scale initiatives including stakeholders across business and technical teams
  • Ability to manage process improvement initiatives to optimize operational effectiveness and efficiencies

Job Expectations:

  • This position offers a hybrid work schedule
  • This position is not eligible for Visa sponsorship

Posting Location:

  • 2501 S Price Rd, Chandler, AZ
  • 6051/6061 N State Hwy 161, Irving, TX
  • 550 S Tryon St, Charlotte, NC

**Required locations listed above. Relocation assistance is not available for this position.**

Posting End Date: 

15 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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