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Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer to join our Chief Technology Office (CTO). Learn more about the career areas and business divisions at wellsfargojobs.com.

As part of the Site Reliability Engineering team, you will focus on Observability, Toil Reduction, Process Simplification, Automation and KPI management to support and improve our Operation Engineers’ risk management and work efficiencies to support UNIX, Windows, and VM Assets with an analysis of data. 

In this role, you will:

  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

  • Contribute to increasing system efficiencies and lowering the human intervention time on related tasks

  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

  • Work with vendors and other technical personnel for problem resolution

  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience with Alert Monitoring, Toil Reduction efforts, and Process Simplification

  • Experience creating dashboards and reporting formats

  • 2+ years of Tableau experience

  • 2+ years of ServiceNow experience

  • Experience with Windows or UNIX and support key performance metrics (KPIs)

  • Experience with process improvement

  • Scripting and automation experience

Job Expectations:

  • Willingness to work on-site at stated location on the job opening

  • This position offers a hybrid work schedule

  • This position is not eligible for Visa sponsorship​

  • Relocation assistance is not available for this position

Posting Locations:

  • 2600 South Price Rd - Chandler, Arizona 85286

  • 300 Highway 169 South - Saint Louis Park, Minnesota 55426

  • 1301 Solana Blvd - Westlake, Texas 76262

  • 1525 West W.T. Harris Blvd - Charlotte, North Carolina 28262

Posting End Date: 

16 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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