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Associate Fraud & Claims Operations Representative

  • Operations
  • Full time
  • R-379506

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative.


In this role, you will:

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers


Required Qualifications:

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Excellent research, analytical and problem-solving skills with strong attention to detail
  • Strong verbal & written communication, interpersonal, and collaboration skills
  • Proven ability to learn and apply new information
  • Able to multi-task to accomplish tasks effectively.
  • Able to interpret the documents or the requests received. 
  • Excellent data entry skills
  • Strong verbal & written communication skills
  • Analytic skill
  • Good Math and accounts skills
  • Ability to work quickly & accurately while maintaining acceptable standards of workmanship
  • Quick learner with the ability to retain high volume of information
  • Ability to recognize and escalate any discrepancies identified or noticed while processing.
  • Strong Ability to apply regulatory and VISA rules to the claim decision
  • Highly motivated with strong organizational and analytical skills and attention to detail.
  • Flexibility to work different shifts and to work overtime
  • Typing Speed Min 35 WPM
  • Ability to succeed in a team environment.
  • Ability to learn quickly and transfer knowledge.

Job Expectations:

  • University degree in Business or related discipline.
  • Good analytical skills.
  • Fluency in English and at least one regional language.
  • Knowledge of MS Office
  • Shift Timings: 07:30 PM - 04:30 AM IST.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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