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Program Services - Operations Associate Manager

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking an Operations Associate Manager in Inventory Operations Servicing as a part of our Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com.                                           

In this role, you will:

  • Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
  • Ensure timely completion, quality and compliance within the operation area
  • Work independently on moderately complex issues and projects
  • Identify opportunities for process improvement and risk control development and escalates issues to senior management
  • Provide training, performance, evaluation and coaching of less experienced team
  • Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
  • Leverage interpretation of policies, procedures, and compliance requirements
  • Collaborate and influence all levels of professionals including senior managers
  • Lead team to achieve objectives
  • Manage allocation of people and financial resources for Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of leadership experience


Desired Qualifications:

  • Floor Plan Inventory Operations Experience
  • Financial services industry experience
  • Excellent verbal, written, and interpersonal communication skills
  • Leadership skills including: coaching, training, and mentoring
  • Experience with process improvement and technology advancement
  • Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Ability to take initiative, identify opportunities and implement change
  • Ability to identify risk exposures and propose solutions
  • Ability to research and report on a variety of issues using problem solving skills
  • Ability to assess current processes/procedures and make recommendations for efficiencies
  • Ability to track and report, help identify and streamline processes
  • Solid conflict management and decision-making skills

Job Expectations:

  • Ability to work in office at posted location for a minimum of three days per week
  • Ability to work additional hours as needed

Primary Posting Location:

  • 5595 Trillium Blvd, Hoffman Estates, Illinois 60192

#CommercialBanking #WholesaleLendingOperations

Pay Range

$52,900.00 - $94,100.00

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

30 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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