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senior systems operations engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer in the Enterprise Functions Technology (EFT) group provides technology solutions and support for the Risk, Audit, Finance, Human Resources, Legal, Diverse Segments, Representation and Inclusion (DSRI) and Public Affairs business lines.   These LOBs utilize our technology solutions to support all team members and all business lines across Wells Fargo.

Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

  • Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

  • Work with vendors and other technical personnel for problem resolution

  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

  • Execute incident, problem, change and release management across a wide range of applications and technologies

  • Drive remediation activities, run incident bridges, and provide status on active issues

  • Drive root cause identification and preventative actions

  • Effectively multi-task across a wide range of activities

  • Work with vendors and vendor products to troubleshoot issues

  • Identify gaps and single points of failure in current technology process or design

  • Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members

  • Identify and develop automation for repetitive tasks

  • Ensure quality, security and compliance requirements are met for supported area

  • Execute daily maintenance tasks and proactive review of the production environment

  • Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction

Required Qualifications:

  • 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 4+ years of hands-on Unix/Linux experience

  • 3+ years of SQL experience (Oracle PLSQL).

  • 3+ years supporting Autosys or batch scheduler tools.

Desired Qualifications:

  • 2+ years working with Big Data and Hadoop Technologies

  • Working understanding of Apache, Spark, Hive

  • Experience supporting an enterprise-level environment

  • Strong verbal, written, and interpersonal communication skills

  • Ability to manage initiatives involving process improvements

Job Expectations:

  • This position is not eligible for Visa sponsorship

  • Ability to work on-site at approved location

  • Relocation assistance is not available for this position


  • 1525 W W T Harris Blvd., Charlotte, NC

  • 300 S. Brevard St., Charlotte, NC

  • 1301 Solana Blvd, Westlake, TX


Posting End Date:

16 Jul 2024

*Job posting may come down early due to volume of applicants

Posting End Date: 

25 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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