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  • Technology & Data
  • Full time
  • R-383337

About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling.

This role is on the Testing and Technical Support Group (TTSG) servicing the Retail Core Operations (RCO) Product within the CSBB Operations team.  The role will provide support for the implementation of projects/initiatives including development and review of requirements or user stories, testing strategy, testing execution and defect resolution in an Agile environment, documenting defect analysis, supporting SDLC documentation requirements and implementation.  Specific examples to include but not limited to:  creating test scripts, loading to ALM system, executing scripts, update JIRA tickets for test results, opening defects and working with Technology towards resolution. Role could require use of team support tools to log tickets/manage workload in SharePoint or other relevant tools. Role may require weekend/off shift work to support implementations, BCP testing events, etc. 

***Required to work during quarterly release weekends.
***Schedule subject to change based on business need.

About the Role

Wells Fargo is seeking a Technology Business Systems Associate for Testing and Technical Support Group as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

As part of the centralization of UAT testing strategy, a UAT COE is formed at Wells Fargo India & Philippines.  The potential candidates are required to have functional knowledge of retail core operations, in-depth understanding of the Retail Banking, Account maintenance, Reconciliation, and payment processing with hands-on experience of UAT, QA & SIT in their current or previous roles.


The successful candidate will be a functional expert having worked in Retail core operations. Key responsibility will be:

  • Creation of test strategy, test plans, test scripts, script execution for Retail Core Operations
  • Participating in BRD and FSD reviews.
  • Provide status reporting, defect triage, test summary, testing traceability.
  • Conduct meetings and reviews as needed with Operations and other stakeholders.
  • Agile testing responsibilities include grooming sessions, sprint planning and participation, daily SCRUM calls.  
  • Partner with the Line of Business, Risk/Compliance, and technology partners across Operations
  • Consult with users providing advice and direction.
  • Develop standards and procedures to determine product quality and release readiness.
  • Drive innovation and streamline overall testing processes.
  • Research system features being tested.
  • Log, track and verify resolution of software and specification defects.
  • Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives.

Desired Qualifications

  • Overall, 3 years of experience in the Banking industry
  • 2+ years of in-depth knowledge of Retail Banking, Account maintenance, Reconciliation and payment processing is preferred.
  • Intermediate knowledge and understanding of test plans, test cases, test procedures, test scripts, and expected results.
  • Hands on experience with Retail Banking application is preferred.
  • Hands on expertise with test management tools like JIRA, ALM, Confluence etc.
  • Experience in User Acceptance development & implementation
  • Knowledge and understanding of business tools and processes.
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to take on a high level of responsibility, initiative, and accountability.
  • Strong time management skills and ability to meet deadlines.
  • Experience developing and cultivating professional relationships.
  • Ability to work effectively in a team environment.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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