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Head of Client Monitoring and Enablement - Payment Operations

  • Strategy & Execution
  • Full time
  • R-383421

The Role

The Payment Services Operations Head Client Monitoring and Enablement is a new role that will build a new capability for Payment Operations to enhance our support for our Clients building and leveraging end to end data driven insights. 

Key responsibilities include but are not limited to:

  • Define, design and implement the new Client Monitoring and Enablement function.  Engage with stakeholders to define services, metrics, and processes (to include controls and R&R).  Design organization and hire talent.
  • Proactive planning and design of data solutions to quickly assess, report on and communicate Client impacts to Incidents.  This includes the design of client reports impacts assessment with key client and LOB info.   The identification of failure points, detailed data operations procedures to create the client impacts reports.     Assess, source and manage resources needed to handle significant, high risk events.  When Incidents occur, engage, perform analysis and provide data solutions as necessary to document Client Impact.
  • Develop end to end process for communicating to Clients and Partner Banks in time of crisis.  Engage with GTM, Front office team, EIM and other stakeholder to design enhanced process to communicate with Clients on Incidents and workarounds.  Create SLA and standards and updated playbooks.
  • Define and design and execute enhanced ORE, Redress and Remediation capability that integrates with existing Payment Operations processes, Enterprise Remediation, and all applicable policies and differentiates by key scenarios (level and # of Incidents).   Determine necessary staff for each scenario including BAU.
  • Working with Global Treasury team and Front Office CIB and CB leaders to develop an enhanced monitoring service for Clients where their transactions are prioritized, monitoring with higher scrutiny and the client is provided greater transparency and reporting.
  • Define and design the people, processes and technology to create a Payment Prioritization and Throttling capability at the Client and Channel level.   Assess and align current capability.  Drive technology roadmap. 

This leader will have strong Executive presence, leadership skills, the ability to approach business problems with creativity, and who works in an inclusive and influential manner to empower the broader team.   This leader will have both Payments and Data expertise.  The leader will have the ability to quickly assess complex problems, identify the key decision makers that have to be involved, distill and document the problem and action in easy-to-understand terms (executive summary) actions that need to be taken and risks involved.  In addition, the leader will need to identify, engage and develop relationships with senior stakeholders across WF, prioritize topics that need to be reviewed and agreed upon with the right stakeholders to constantly improve WF’s ability to proactively monitor payments and quickly recover from incidents.

This person will be delivery focused and will partner with our team of high-performing professionals to enhance efficiency, productivity, and effectiveness.  They will translate strategy into actionable steps for execution and take a hands-on approach, working with key partners to ensure execution risks are identified and addressed.  They will need to develop and manage a streamlined set of routines to create, document and maintain the intellectual capital. 

Required Qualifications:

  • 15+ year experience in large financial services organization
  • 10+ years of experience designing and building Data solutions (tactical and strategic) in complex data environments
  • 5+ years of assessing and managing risks and controls
  • 5+ year experience in driving change at large organizations
  • 5+ years of management experience
  • BS in Finance, Computer / Data Science or other analytical discipline


Desired Qualifications:

  • MBA
  • 10+ years experience in operational excellence (DMAIC approach to problem solving and implementing continuous improvement for the Customer)
  • Experience in transforming while operating a critical function.
  • 10+ years experience with Payment functions
  • 5+ years experience with large scale Technology platforms
  • 10+ Years experience in engaging and communicating with senior leader
  • 5+ year experience in driving change at large organizations Top tier Strategy and/or Management Consulting experience
  • Prior Experience as a Transformation leader driving change across an organization
  • Extensive experience within financial services industry, and preferably will have worked in a similar role.
  • Strong organizational and administrative skills, with a focus on delivery management.
  • Strong multi-tasking capabilities.
  • A clear and concise communication style that can simplify the complex and ensure a common understanding can be quickly reached.
  • Confidence to meet with the most senior leaders of Wells Fargo and represent Wholesale Operations.
  • Strong analysis skills to get to the core of issues.
  • High EQ to help influence a broad constituency of stakeholders

Posting End Date: 

20 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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