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Senior Human Resources Operations Representative: LMS Support Specialist

About this role:

Wells Fargo is seeking an experienced Learner and Learning Management System support representative to join LEARNING OPERATIONS as part of the Tier 2 Learning Support Team.  Learning Operations sits within Human Resources Operations & Service Delivery (HROSD) and is responsible for creating and maintaining the catalog of learning objects, training assignments, and delivering end user support across this spectrum.

The ideal candidate combines strong technical experience with Learning Management Systems (LMS) with a strong customer service background and a desire to delight the customer with each interaction. This person will have a keen technical understanding of the learning experience and the technologies that enable it.

In this role you will:

  • Assist employees in resolving escalated Learning/LMS related issues using technical knowledge and expertise

  • Provide subject matter expertise and interpretation of procedures to less experience staff

  • Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations

  • Perform complex business, operational and customer support tasks in support of initiatives within human resources

  • Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables

  • Assist employees on human resources related issues providing complex policy interpretation

Required Qualifications:

  • 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • At least 1 year of demonstrated learning management system use in an administrative role

Desired Qualifications:

  • 4+ years of experience with the CORNERSTONE ONDEMAND Learning Management System supporting LMS administration activities such as assigning training, running reports, removing courses/curriculums from learning plans, providing course credit; modifying course/curriculum meta data, etc.

  • Experience with Instructional design and eLearning development a plus; for example, experience with Adobe Captivate, Articulate, Xyleme, Lectora, etc.

  • Familiarity with SCORM files and different eLearning software formats.

  • Understanding of LMS element functionality including content integrations and creation, creating classes, curricula, building assignments, notifications

  • 1+ year(s) experience using in ServiceNow for CASE MANAGEMENT

  • 1+ year(s) experience with Workday integrations and Degreed implementations

  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Experience in a highly regulated environment with strong focus on operational risk management and controls

  • Experience interfacing with Offshore teams

Job Expectations:

Ability to travel up 5% of the time

Position Location Options:

Charlotte, North Carolina (NC) – 8740 Research Drive 

Charlotte, North Carolina (NC) – 401 S. Tryon Street
Minneapolis, Minnesota (MN) – 550 S. 4th Street
West Des Moines, Iowa (IA) – 800 S. Jordan Creek Parkway
San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308
Dallas, Texas area (TX) – 1445 Ross Avenue

Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Must be based in one of the above locations or willing to relocate at your own expense.
Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.


Posting End Date: 

13 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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