Job Description
About this role:
Wells Fargo is seeking an operations Director responsible for activities that support the operational infrastructure, performance, and efficiency.
In this role, you will:
Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Work with senior management to develop and execute business plans
Integrate efforts of cross department initiatives with core business objectives
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Interpret and develop range of policies and procedures relating to Operational management area
Collaborate with and influence functional team on the operational processes and initiatives
Provide training and guidance to less experienced staff.
Required Qualifications:
8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management experience
Required Qualifications for Europe, Middle East & Africa only:
Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Management experience
Desired Qualifications:
Required to have a higher level of degree in Business, Accounting or Finance
18 to 20 years of experience with strong subject matter expertise in financial crime operations, on-boarding KYC, periodic review & data quality exception, of which at least 15+ years should be in a leadership role.
Experience in operational risk management processes and / or compliance and / or audit and / or regulatory programs with KYC Duties.
Thorough understanding of CIP/CDD/EDD requirements with exposure to regulatory controls in a financial services environment
Strong track record of building and successfully operating large functions / utility of financial crime operations
Strong track record of transformation, including experience in driving global projects which leads to change across business segments.
Knowledge and a broad background in Commercial and Corporate & Investment Banking vertical.
10 to 12 years in a GIC / GCC environment working in a matrix organization.
Adept at embracing changes and converting them into opportunities for the group.
Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments.
Strong executive presence with ability to engage / build relationship with senior leaders and influence outcomes.
Other Qualifications:
Good to have AML / Sanctions Credential, ACAMS, CFE or CRCM designation
Leadership experience in a captive of international banks will be advantageous
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
Consultative in approach, understanding and anticipating business needs and proactively delivering solutions
Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools will be advantageous.
Job Expectations:
This position is responsible to lead the Financial Crimes team that is responsible for conducting Know your Customer (KYC) Compliance process in line with the requirements of the USA Patriot Act as well as Wells Fargo corporate AML / BSA policy within Wells Fargo India & Philippines office. The position reports jointly to the Head of KYC . Incumbent is expected to manage highly matrixed organization and partner with business leaders across the enterprise.
Lead a team consisting approx. 100 professionals, with potential to go up, and working on various aspects of financial crimes risk & controls .
Responsible for ongoing management of a risk-based financial crimes program across the business (es) or functional area with moderate to high risk and complexity.
Manages implementation of procedures, controls, analytics and trend analysis to ensure proactive identification, prevention execution, detection, investigation, recovery and government / internal reporting of financial crime activity.
Works with financial crimes management to develop and implement department policies / procedures to maximize efficiency and customer service and ensure compliance with government regulations.
Ensures compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, etc.
Engage with business partners at a strategic level, including conceptualizing, agreeing and driving initiatives which add value to the business.
Focus on driving continuous improvement and innovation. Must be able to drive and demonstrate true results impacting business outcomes.
Build resiliency across process to ensure continuous operations and also manage operational risk by proactively identifying them and building robust internal controls.
Enhance overall performance of the team by leveraging operational performance metrics, historical results to drive efficiency and effectiveness.
Must have experience working with senior leaders across other functions such as technology, finance, strategy to drive results.
Effectively manage talent using the talent planning tools and coaching team members to operate at higher level of dimensionality.
Drive engagement culture and enable talent retention. Effectively use Rewards and Recognition to motivate staff and encourage performance.
Preferred location is Hyderabad
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Posting End Date:
15 Sep 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
