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Field Services Representative

Job ID 19846BR Location Amsterdam, Netherlands;
Wells Fargo provides middle market, large corporate and financial institution customers with a range of international solutions, including treasury management, credit, payments, financing, foreign exchange, and trade services. Wells Fargo operates from 42 countries and territories outside of the U.S., including branches in Beijing, Cayman Islands, Dubai International Financial Center (DIFC), Hong Kong, London & Seoul.

The Field Services Representative (FSR)will report directly to a member of the platform Risk team. The primary function is to minimize losses through effective audit scheduling and ensuring that all audits are completed in line with the FSR manual.

The role is field based

  • Conduct floor checks at dealer locations in line with company procedures including accurate completion of all audits and necessary documents with a full reconciliation of all financed units
  • Plan an effective monthly schedule of audits ensuring that all audits are completed within set timeframes
  • Resolve any disputes that may arise at the floor check and to call into the appropriate Account Manager/Portfolio Control Manager to assist
  • Identify any situations which place the company in a potential risk position and to keep Risk Management properly informed
  • Build good and productive relationships with dealers
  • Support the on-boarding of new dealers
  • Ensure that all associated administration is completed within required timeframe
  • Other duties detailed by the Portfolio Control Manager

  • Communication skills - ability to communicate directly with customers, vendors and Commercial Distribution Finance colleagues; relay required information clearly and succinctly to the customer; ability to listen to the customer seeking clarification of details given to resolve problems; Diplomatic and articulate manner;
  • Ability to access and update computerised information
  • Understand products/services offered
  • Work within the framework of company regulations e.g. data protection, ensuring compliance at all times
  • Basic English required
  • Fluent Dutch (spoken and written) required
  • Basic French language skills a plus
  • Hold a driving license
  • Be prepared to stay overnight. Covering audits outside of territory to fulfill audit rotation requirements

Wells Fargo team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.  As a Wells Fargo team member, you are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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