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Senior Legal Operations Processor

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Location: Beaverton, Oregon, Sioux Falls, South Dakota Job ID R-157635

About this role:

Wells Fargo is seeking a Senior Legal Operations Processor in Consumer and Small Business Banking as part of Customer Care. Learn more about our career areas and lines of business at wellsfargojobs.com.


In this role, you will:

  • Support performance of less experienced Operational Legal specialists, interpret and research legal documents for potential risk exposure
  • Provide feedback and present ideas for improving operational performance within functional area
  • Perform complex, operational and customer support tasks, make recommendations to improve operational performance
  • Ensure identified risks, errors and complex problems are researched and documented for timely resolution
  • Provide subject matter expertise and interpretation of procedures to less experienced staff
  • Make recommendations to improve operational performance supporting policies or procedures to reduce risk exposure
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  • Schedule for Operations 5 days a week
  • Oregon location: 8:30am-5:30pm South Dakota location: 10:30am-7:00pm


Required Qualifications:

  • 4+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Knowledge and understanding of bankruptcy, litigation, and workout issues
  • Collections or customer service experience
  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management 
  • Basic Microsoft Office Skills
  • Experience delivering results in a fast-paced, deadline driven environment
  • Excellent verbal, written, and interpersonal communication skills
  • Good attention to detail and accuracy skills 
  • Ability to quickly learn business operations and processes
  • Ability to be flexible and adaptable; in order to meet changing business needs
  • Knowledge and understanding of Hogan database
  • Ability to maintain professional etiquette under pressure

Job Expectations:

  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Willingness to work on-site at stated location on the job opening

Posting Locations:

  • 11601 SW Beaverton-Hillsdale Hwy—Beaverton, OR
  • 301 E 58th St. N Sioux Falls, SD

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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