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Apps Programmer/Analyst 2

Job ID 35463BR Location Bengaluru, India, Hyderabad, India, India;
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.


Market Job Description

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview
Payments, Virtual Solutions, and Innovation /Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support.

About the Role 
•Provides project and platform support for the Genesys 8.x CIM (Customer Interaction Management) platform, GVP (Genesys Voice Portal).

•Provides technical consultation and guidance on all platform related issues and topics. 

•Installs, configures, and tests Genesys application software, as well as middleware components such as JAVA, on Linux and Windows servers in the Lab and Production environments. 

Responsibilities
•Authors production implementation documents for production installations.  Creates run books, platform support playbooks and BCP documentation as required.  Troubleshoots platform related issues that may arise.  Performs weekly on-call duty on a rotational.



Essential Qualifications
5-6 years of Experience
BE/BTECH
The ideal candidate will have hands-on engineering experience with the Genesys application suite of products primarily in a Linux

Desired Qualifications
Genesys Certified professional will be added advantage

Market Skills and Certifications

Genesys Certified professional will be added advantage

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC