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Assistant Field Support Manager

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Job ID 5515367
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful, and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, and both individual and institutional retirement.

This Assistant Field Support Manager position is responsible for all day-to-day branch operational functions across multiple sales locations. This individual works closely with the Field Support Manager to ensure the timely execution and delivery of operations and client support to Advisors and Licensed Bankers. The Assistant Field Support Manager supports the Field Support Manager in recruiting, hiring, coaching, and supervising the majority of the Support Center operations associates, including Client Associates and other Support Center Associates, and is the main point of contact for operational and service inquiries from FAs, the branches, the back office, clients, and other Support Center associates. The Assistant Field Support Manager serves as the first-line contact for operational risk managements across their coverage area and manages service standards to ensure timely and accurate delivery of operations support.

Location: Position can be located in the following: Baltimore, MD - Washington, DC Market

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.


Required Qualifications

  • 5+ years of securities industry experience
  • Successfully completed FINRA Series 7 and 63 or 7 and 66 exams to qualify for immediate registration (or FINRA recognized equivalents)



Desired Qualifications

  • FINRA registration including Series 9/10 (or FINRA recognized equivalents)
  • FINRA registration including Series 65 (or FINRA recognized equivalents)
  • FINRA registration including Series 66 (or FINRA recognized equivalents)
  • Ability to provide leadership to a financial services team
  • Ability to process complex transactions and perform extensive research to resolve complex customer issues
  • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to negotiate and facilitate issue resolution



Job Expectations

  • Registration for FINRA Series 9/10 and 65 or 66 must be completed within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance.
  • Registration for FINRA Series 99 must be completed within 120 days of hire date if it is not available for transfer upon hire. FINRA recognized equivalents will be accepted.
  • For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required
  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance.



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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