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Process Engineering Manager - Process Improvement & Automation Services

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Location: Charlotte, North Carolina Job ID R-194016

In this role, you will:

  • Lead a team tasked with the delivery of continuous improvement, workflow automation, and process intelligence (process/task mining) services across the Enterprise
  • Drive the demand and manage the backlog for our services, as well as allocation of people and financial resources
  • Collaborate with technology and federation partners to drive platform and best practice adoption across the enterprise
  • Drive the design and implementation of innovations and new services to continuously improve capabilities and enable the delivery of new value
  • Evaluate work to determine gaps, risks, and opportunities to prioritize process improvement and risk control development to enhance technology capabilities and professional services delivery lifecycle
  • Mentor and guide the talent development of direct reports and functionally aligned resources
  • Make decisions and resolve issues to meet business objectives, specifically efficiency and risk and control improvement targets
  • Identify and realize opportunities to optimize the operating model and team climate
  • Interpret policies, procedures, and compliance requirements

Required Qualifications, US:

  • 4+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience

Desired Qualifications:

  • 2+ years experience leading professional services (management consulting, operational excellence) delivery teams
  • 2+ years experience supervising process improvement or automation solution implementation
  • Experience operating in the Toyota Production System or similar Lean Management systems
  • Experience with Alfresco Process Services or similar no-code workflow platforms
  • Experience with Celonis or similar process mining technologies
  • Experience managing a global team
  • Management consulting experience at a top-tier consulting firm or financial institution
  • Highly refined and professional verbal and written communications
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Ability to excite people and develop high-performing teams
  • A high performer who is proactive, can quickly solve problems and responds rapidly to changing conditions in a fast-paced environment
  • Ability to reduce complex issues/problems into clear directions and presentations
  • Ability to operate with confidence in front of an executive team
  • Exceptional organization and planning abilities
  • Knowledge and understanding

Job Expectations:

  • Anticipate less than 10% of time spent traveling
  • Must be able to report to the physical location according to the 3/2 hybrid schedule


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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