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ServiceNow Intake, Demand and Portfolio Lead

Location: Charlotte, North Carolina, Minneapolis, Minnesota, Raleigh, North Carolina, St Louis, Missouri, West Des Moines, Iowa

Job ID: R-195475

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Wells Fargo technology teams drive innovation to create a more powerful and fulfilling financial experience for our customers and team members. You will join more than 24,000 team members supporting 95 billion transactions annually in 10 countries. Our career opportunities span the technology spectrum: advanced analytics, big data, information security, application development, cloud enablement, project management and more.

  • Job Type: Full Time

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Check out the top traits we're looking for and see if you have the right mix.

  • Analytical 8
  • Detail-oriented 7
  • Insightful 6
  • Inventive 7
  • Problem Solver 6
  • Curious 5
Traits are on a scale of 1 to 10

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Wells Fargo wants to help you get more out of life and take care of things outside the office to make life a little easier. We provide:

  • Medical, Dental and Vision

  • Employer Matching 401(k)

  • Tuition Reimbursement

  • Maternity and Paternity Leave

  • Paid Time Off

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About this role:

Wells Fargo is seeking a ServiceNow Intake, Demand and Portfolio Lead for the ServiceNow Platform Team as a part of the Enterprise Functions Technology Group within Wells Fargo Technology . Learn more about the career areas and lines of business at .

The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.

As a member of the ServiceNow Platform Team, this role will leadthe intake, demand, and portfolio process for new ServiceNow projects/productsthrough the portfolio governance process, inclusive of projects and broader strategy initiatives that align to portfolio roadmaps, partnering with the multiple product/project team.

In this role, you will:

  • Define and own the Intake, Demand and Portfolio Processes.

  • Manage day to day demand management

  • Enhance initial demand requests, , reviews and analyzes Demand from business stakeholders

  • Be responsible for the demand assessment process to prioritize and approve demands

  • Facilitate and manage Platform Governance including portfolio governance team

  • Define single intake process working with the other ServiceNow Product and Project teams

  • Be accountable for creating, sustaining, and improving a intake, demand and portfolio processes, as well as, being responsible for the outcomes of the processes

  • Host a regular Demand review session to evaluate current Demands

  • Facilitate decision-making from business and Product Owners to address organizational needs; shapes organizational demand by balancing priorities with existing resources & capabilities.

  • Manage and maintain portfolio and current “book of work” for senior leadership reporting.

Required Qualifications:

  • Bachelor's degree and/or additional related experience in lieu of degree

  • Strong qualitative and quantitative analytical skills

  • Strong presentation and facilitation skills

  • Experience in Waterfall, Agile/Scrum, and hybrid methodologies

Desired Qualifications:

  • ServiceNow IT Business Management / Strategic Portfolio Management experience

  • PMP Certification

  • Agile Certification


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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