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Collector 3

Job ID 5371163 Schedule Type Reg-Time Work Hours 40 Location Clive, Iowa;
Job Description

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.

• Progressive Career Path: Collector 1, Collector 2, Collector 3, Collections Specialist, Team Lead, Supervisor, and Manager! Collectors have also moved on to risk, quality assurance, implementation, loan administration, etc.
• Monthly incentive - Earn additional compensation through our monthly incentive program!
• 401k – 6% company match!
• PTO - New team members 18 days paid time off PLUS 8 paid Holidays!
• SHARE Team Member Referral Program –Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!
• Tuition Reimbursement Opportunity!
• Medical, Dental, Vision
• Free Parking, Cell Phone Discounts

Training Schedule: 7:00 a.m. to 3:30 p.m. M - F for 8 weeks for training

After training is complete the team member's schedule will vary with three days starting at 7:00am and two nights ending no later than 9:00pm and every other Saturday 7:00am -12:00pm. Schedule may vary based on business needs


Required Qualifications

  • 3+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills
  • Good verbal, written, and interpersonal communication skills
  • Solid negotiation skills
  • Experience managing complaints and objections effectively and professionally
  • Ability to manage to production goals, deadlines, and various metrics
  • Ability to work effectively in a team environment
  • 3+ years of collections experience

Job Expectations

  • Must be able to attend full duration of required training period
  • Ability to work weekends and holidays as needed or scheduled

Street Address

IA-Clive: 13733 University Ave - Clive, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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