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ALERT - To ensure we continue to fulfill our role as a provider of vital services to the public, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

Learn what Wells Fargo is doing during the COVID-19 crisis to support our employees and protect our customers through enhanced cleaning, social distancing in bank branches, remote work arrangements, benefit changes, and more.

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Technical Writer

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Job ID 61970BR

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About Wells Fargo Philippines
Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila.

Market Job Description

Internally known as Procedure Writer/Publisher, the Manila Auto Business Documentation team will ensure business documentation meets Enterprise, Legal, and Compliance requirements, is clearly written, is communicated to impacted team members, versions are stored and archived, and proper approvals are obtained.
Manila team members will also support updating and managing distribution lists, maintaining a required approver chart, tracking certification of procedures, and other similar tasks supporting the Auto Business Documentation process.

Scope of Work:
  1. Business Procedure Writers will be responsible for making changes to existing procedures, as well as documenting new procedures per the request of the U.S. LOB:
    • Business Procedure Writer is assigned to a procedure
    • Business Procedure Writer documents procedure updates and/or develops new procedures (based on request type) following existing Procedure Writing Process
    • Business Procedure Writer sends procedure to required reviewers for
      feedback/approval following existing Procedure Writing Process (make updates and request new approvals as needed)
    • Once approved, Business Procedure Writer will publish the updated procedures
    • Performs a post publication review to inspect for formatting errors, broken links and/or fix defects as needed

Market Skills and Certifications

  • Bachelor's Degree
  • 2 years experience in writing policies / procedures
  • Background in Technical Writing, Content Writing, Instructional Design, Learning Management System (LMS)

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
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