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Technology Specialist

Job ID 37065BR Location Manila, Philippines;
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.


Market Job Description


About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our
International Careers website.


Department Overview
Payments, Virtual Solutions, and Innovation /Community Bank Technology within the Enterprise Information Technology business provides strategic technology solutions to the both the PVSI and Community Banking lines of business, including application design, development, and support. 


About the Role
You will be a part of the team that handles Aspect Dialer to deliver excellent solutions to our clients.


Job Description

  • Expert technical knowledge and skills of an Aspect UIP v7.X dialer
  • Administering and Managing Aspect Software uses tools like Advanced Lists Management, Unified Command and Control Administration, Real Time Reporting Producer, Unified Resource Manager Client, M3 Manager, Server Configuration, Gateway Configuration, Data Views etc.
  • Troubleshooting of technical issue regarding with outbound inbound campaign related to Agent, Telecom, and network dialer.
  • Implementing BCP procedures for dialing service
  • Monitoring of Aspect database and Attach DB Server
  • Co-ordinate with ISP and dialer support vendor for any related issue
  • Monitoring M3, AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring
  • Create a New Service Inbound, Outbound, M3 and new disposition plan, resource group and DNIS mapping
  • Upgrade experience on minor to major Aspect platform version
  • Restarting Servers Services, Backup Deletion of recording file and Delete Logs etc.
  • Supporting various type of Reports from Data View and CDR Reports
  • Supporting agent application integration and troubleshooting with dialer OCX control
  • Working knowledge of Active directory, Exchange and other Microsoft server products
  • Good communication to handle business requirement and explaining solution.
  • Knowledge on Emprix or Working experience on Verizon network manager will be an added advantage 
  • Also include 4-6 years’ experience on ASPECT UIP


Market Skills and Certifications

Job Description

  • Expert technical knowledge and skills of an Aspect UIP v7.X dialer
  • Administering and Managing Aspect Software uses tools like Advanced Lists Management, Unified Command and Control Administration, Real Time Reporting Producer, Unified Resource Manager Client, M3 Manager, Server Configuration, Gateway Configuration, Data Views etc.
  • Troubleshooting of technical issue regarding with outbound inbound campaign related to Agent, Telecom, and network dialer.
  • Implementing BCP procedures for dialing service
  • Monitoring of Aspect database and Attach DB Server
  • Co-ordinate with ISP and dialer support vendor for any related issue
  • Monitoring M3, AOD, ACD Campaign Monitoring, Alarms and Trunk Monitoring
  • Create a New Service Inbound, Outbound, M3 and new disposition plan, resource group and DNIS mapping
  • Upgrade experience on minor to major Aspect platform version
  • Restarting Servers Services, Backup Deletion of recording file and Delete Logs etc.
  • Supporting various type of Reports from Data View and CDR Reports
  • Supporting agent application integration and troubleshooting with dialer OCX control
  • Working knowledge of Active directory, Exchange and other Microsoft server products
Qualifications
  • Good communication to handle business requirement and explaining solution.
  • Knowledge on Emprix or Working experience on Verizon network manager will be an added advantage 
  • Also include 4-6 years’ experience on ASPECT UIP
  • Bachelor's Degree


 

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

APAC