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Physical Collateral Examination Associate-Field Services Collateral Representative

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Location: Nashville, Tennessee Job ID R-179397

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

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About this role:

Wells Fargo is seeking a Physical Collateral Examination Associate in Wells Fargo Commercial Capital. Learn more about the career areas and lines of business at

Physical Collateral Examination:  Performs physical inspections of commercial business inventories to assess their condition in order to provide prompt and accurate reporting. Covers jobs performing physical inspections of commercial business inventories to assess their condition in order to provide prompt and accurate reporting to confirm their collateralized position. May also be involved in responding to customer inquiries, questions, documentation issues, billing errors, disputes, and program changes.

Territory based in Murfreesboro, TN. You must live in assigned territory for efficiency purposes or be willing to relocate.

In this role, you will:

  • Schedule and route daily travel to customer locations within an assigned geographic area, incorporating overnight stays to reduce travel time for optimum productivity. 
  • Physically inspect inventory and assess the condition to confirm the collateralized position.
  • Reconcile discrepancies with the customer and document details to support final inventory inspection results.
  • Build relationships with customers through setting inspection expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams.
  • Communicate with manager, account manager and peers to resolve issues and escalate risks.

Required Qualifications:

  • 6+ months of Collateral Examination experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Customer service experience
  • Ability to work independently and in a team environment 
  • Able to anticipate and adapt to rapidly changing, growth-oriented environment
  • Good verbal and written communication skills
  • Outstanding problem solving and decision making skills
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
  • Proficient knowledge of business practices and processes
  • Ability to work with limited supervision

Job Expectations:

  • Must be willing to travel overnight
  • Ability to push/pull 50 pounds and lift 25 pounds
  • Ability to work in outdoor environments up to 8 hours per day 
  • Ability to travel daily with 4 or more hours of driving per day 
  • Reliable transportation for daily business travel
  • Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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